Articles about Jacada

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Using Software to Improve Contact Centre Scripts

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95

How to Use Robotic Desktop Automation

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495

New Survey Reveals Surprising Insights Into the Contact Centre Industry

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152

Jacada and Servion Join Forces

2020 autumn survey report

128

2020 Survey Report: What Contact Centres Are Doing Right Now

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143

Case Study: MMM Healthcare Simplifies Its Contact Centre Operations

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61

How to Overcome Remote Working Security Concerns

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Jacada Recognized for Robotic Process Automation

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95

Hyperautomation for the Call Centre Takes More Than Just RPA

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245

5 Great Uses of Speech Analytics in the Contact Centre

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56

Jacada Recognized in Gartner’s Magic Quadrant

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162

How to Build a Reliable ROI for Call Centre Automation

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Jacada Announces Symphony as a Consulting Partner

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120

7 Multiexperience Capabilities to Transform CX

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9,280

32 Contact Centre KPIs That You Need to Track (And Why!)

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240

8 Bots That Can Automate Customer Service

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180

5 Smart Ways to Improve Your IVR

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1,325

14 New Uses of Artificial Intelligence in Customer Service

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63

How To Deliver a Consistent Customer Experience

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305

5 Ways AI Can Help Call Centres in Crisis

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90

How to Create a Branded Customer Experience

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64

Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions

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849

What to Look for When Buying an IVR

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102

How to Direct Your Customers During the Coronavirus Pandemic

Latest reports

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Survey Report: What Contact Centres Are Doing Right Now (2020 Edition)