The Leading Contact Centre Magazine

Articles about Jacada

PHH Mortgage Moves Its Contact Centre to the Cloud

61

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Introducing Jacada Interact V.10

56

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What Exactly Is a “360-Degree View of the Customer”?

114,824

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Has Digital Transformation Gone the Way of a Google AdWords Campaign?

116

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10 Customer Service Skills That Every Contact Centre Advisor Must Have

1,930

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Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency

601

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12 Top Tips to Reduce Inbound Call Volumes

9,050

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Recorded Webinar: How to Reduce Inbound Call Volumes

895

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7 Ways to Improve the Agent Desktop

5,768

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How to Deal with Long Queues in the Contact Centre

25,756

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