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Articles - Jacada
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2,598
14 New Uses for AI to Improve Your Customer Service
1,125
2020 Survey Report: What Contact Centres Are Doing Right Now
123
General Contact Centre Findings: 2020 Survey Results
104
Customer and Contact Centre Trends: 2020 Survey Results
80
Using Software to Improve Contact Centre Scripts
214
How to Use Robotic Desktop Automation
584
New Survey Reveals Surprising Insights Into the Contact Centre Industry
208
Jacada and Servion Join Forces
308
Case Study: MMM Healthcare Simplifies Its Contact Centre Operations
117
How to Overcome Remote Working Security Concerns
87
Jacada Recognized for Robotic Process Automation
151
Hyperautomation for the Call Centre Takes More Than Just RPA
115
Jacada Recognized in Gartner’s Magic Quadrant
235
How to Build a Reliable ROI for Call Centre Automation
93
Jacada Announces Symphony as a Consulting Partner
213
7 Multiexperience Capabilities to Transform CX
23,550
32 Call Centre KPIs That You Need to Track (And Why!)
403
8 Bots That Can Automate Customer Service
484
5 Smart Ways to Improve Your IVR
141
How To Deliver a Consistent Customer Experience
403
5 Ways AI Can Help Call Centres in Crisis
177
How to Create a Branded Customer Experience
132
Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions
1,594
What to Look for When Buying an IVR
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Editor's Pick
Ways to Make Working in a Contact Centre Fun
28 Effective Ways to Build Rapport With Customers and Clients
Are Your Team Leaders Too Busy Chasing Metrics?
12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
Latest Resources
eBook: AI in Contact Centers: Myths and Ethical Concerns
Survey - What Contact Centres Are Doing Right Now?
Upcoming Events
Interactions 2023 – US Event
Mon 05 Jun 2023
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Wed 07 Jun 2023
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Traditional Time-Off Management Sucks
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