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Articles about Jacada

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New Survey Reveals Surprising Insights Into the Contact Centre Industry

400

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Jacada and Servion Join Forces

192

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Survey Report: What Contact Centres Are Doing Right Now (2020 Edition)

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Case Study: MMM Healthcare Simplifies Its Contact Centre Operations

134

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How to Overcome Remote Working Security Concerns

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Jacada Recognized for Robotic Process Automation

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Hyperautomation for the Call Centre Takes More Than Just RPA

73

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5 Great Uses of Speech Analytics in the Contact Centre

205

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Jacada Recognized in Gartner’s Magic Quadrant

54

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How to Build a Reliable ROI for Call Centre Automation

147

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Jacada Announces Symphony as a Consulting Partner

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7 Multiexperience Capabilities to Transform CX

79

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32 Contact Centre KPIs That You Need to Track (And Why!)

4,690

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8 Bots That Can Automate Customer Service

151

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5 Smart Ways to Improve Your IVR

82

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14 New Uses of Artificial Intelligence in Customer Service

1,060

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How To Deliver a Consistent Customer Experience

97

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5 Ways AI Can Help Call Centres in Crisis

292

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How to Create a Branded Customer Experience

74

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Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions

73

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Latest reports

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Survey Report: What Contact Centres Are Doing Right Now (2020 Edition)