The Award Winning Contact Centre Magazine

Translate

Articles about Jacada

A picture of an agent working on laptop

Using Software to Improve Contact Centre Scripts

Read more...

A picture of a robot sat at a computer monitor

How to Use Robotic Desktop Automation

Read more...

A photo of a happy person reading a report

New Survey Reveals Surprising Insights Into the Contact Centre Industry

447

Read more...

A picture of connecting arrows

Jacada and Servion Join Forces

148

Read more...

Survey Report: What Contact Centres Are Doing Right Now (2020 Edition)

68

Read more...

A picture of simplifying arrows

Case Study: MMM Healthcare Simplifies Its Contact Centre Operations

126

Read more...

A photo of hands around a house

How to Overcome Remote Working Security Concerns

Read more...

A picture of a person holding up her thumbs

Jacada Recognized for Robotic Process Automation

Read more...

A photo of robots passing tools for automation

Hyperautomation for the Call Centre Takes More Than Just RPA

87

Read more...

A pictiure of someone looking at lots of business graphs

5 Great Uses of Speech Analytics in the Contact Centre

231

Read more...

Latest reports

report image for $projectTitle

Survey Report: What Contact Centres Are Doing Right Now (2020 Edition)