Jacada | Call Centre Helper

Articles about Jacada

PHH Mortgage Moves Its Contact Centre to the Cloud

Introducing Jacada Interact V.10

What Exactly Is a “360-Degree View of the Customer”?

96,614

Has Digital Transformation Gone the Way of a Google AdWords Campaign?

106

10 Customer Service Skills That Every Contact Centre Advisor Must Have

632

Recorded Webinar: How To Boost Agent Productivity And Contact Centre Efficiency

562

12 Top Tips to Reduce Inbound Call Volumes

4,248

Recorded Webinar: How to Reduce Inbound Call Volumes

800

7 Ways to Improve the Agent Desktop

4,791

How to Deal with Long Queues in the Contact Centre

24,064