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Articles about Jacada

PHH Mortgage Moves Its Contact Centre to the Cloud

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Introducing Jacada Interact V.10

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What Exactly Is a “360-Degree View of the Customer”?

102,865

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Has Digital Transformation Gone the Way of a Google AdWords Campaign?

110

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10 Customer Service Skills That Every Contact Centre Advisor Must Have

1,046

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Recorded Webinar: How To Boost Agent Productivity And Contact Centre Efficiency

576

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12 Top Tips to Reduce Inbound Call Volumes

5,887

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Recorded Webinar: How to Reduce Inbound Call Volumes

833

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7 Ways to Improve the Agent Desktop

5,093

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How to Deal with Long Queues in the Contact Centre

24,978

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