Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Blogs
Latest News
Industry News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Jacada
Next
RECENT
POPULAR
14 New Uses for AI to Improve Your Customer Service
2020 Survey Report: What Contact Centres Are Doing Right Now
General Contact Centre Findings: 2020 Survey Results
Customer and Contact Centre Trends: 2020 Survey Results
Using Software to Improve Contact Centre Scripts
How to Use Robotic Desktop Automation
New Survey Reveals Surprising Insights Into the Contact Centre Industry
Jacada and Servion Join Forces
Case Study: MMM Healthcare Simplifies Its Contact Centre Operations
How to Overcome Remote Working Security Concerns
Jacada Recognized for Robotic Process Automation
Hyperautomation for the Call Centre Takes More Than Just RPA
Jacada Recognized in Gartner’s Magic Quadrant
How to Build a Reliable ROI for Call Centre Automation
Jacada Announces Symphony as a Consulting Partner
7 Multiexperience Capabilities to Transform CX
32 Call Centre KPIs That You Need to Track (And Why!)
8 Bots That Can Automate Customer Service
5 Smart Ways to Improve Your IVR
How To Deliver a Consistent Customer Experience
5 Ways AI Can Help Call Centres in Crisis
How to Create a Branded Customer Experience
Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions
What to Look for When Buying an IVR
Next
Editor's Pick
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
21 Top Tips to Improve Your Agent Onboarding
Latest Resources
Forrester TEI Study
White Paper: The Future of Customer Service in Insurance
Upcoming Events
Making Your Customers Happier – Webinar
Elevate Your QA Program with Conversation Intelligence – Webinar
Latest Blogs
7 Success Strategies for Outbound Call Centre Excellence
Understanding and Assessing Your Team’s CX Maturity
Featured Articles
Management Speak – 40 Words and Phrases That Make Your Team Cringe
How to Write a Great Customer Service Letter – With Examples
Positive Scripting For Customer Service – With Examples
“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service