Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Jacada

Discover and explore our Jacada content collection, including articles, blogs, news stories, case studies, resources and more.

A picture of AI forming a human face

14 New Uses for AI to Improve Your Customer Service

2020 autumn survey report

2020 Survey Report: What Contact Centres Are Doing Right Now

2020 Survey Report: What Contact Centres Are Doing Right Now

General Contact Centre Findings: 2020 Survey Results

2020 Survey Report: What Contact Centres Are Doing Right Now

Customer and Contact Centre Trends: 2020 Survey Results

A picture of an agent working on laptop

Using Software to Improve Contact Centre Scripts

A picture of a robot sat at a computer monitor

How to Use Robotic Desktop Automation

A photo of a happy person reading a report

New Survey Reveals Surprising Insights Into the Contact Centre Industry

A picture of connecting arrows

Jacada and Servion Join Forces

A picture of simplifying arrows

Case Study: MMM Healthcare Simplifies Its Contact Centre Operations

A photo of hands around a house

How to Overcome Remote Working Security Concerns

A picture of a person holding up her thumbs

Jacada Recognized for Robotic Process Automation

A photo of robots passing tools for automation

Hyperautomation for the Call Centre Takes More Than Just RPA

A picture of applause

Jacada Recognized in Gartner’s Magic Quadrant

A picture of roi examples

How to Build a Reliable ROI for Call Centre Automation

A picture of a puzzle picture of a hand shake

Jacada Announces Symphony as a Consulting Partner

A picture of a user in front of an interface with with lots of desktop options

7 Multiexperience Capabilities to Transform CX

A picture of someone tracking footprints

32 Call Centre KPIs That You Need to Track (And Why!)

A picture of a ai robot and a computer screen

8 Bots That Can Automate Customer Service

cartoon brain wearing a cape with a lightbull above its head

5 Smart Ways to Improve Your IVR

A photo of white marshmallows

How To Deliver a Consistent Customer Experience

A picture of a robots hand holding the letters a and i

5 Ways AI Can Help Call Centres in Crisis

A picture of the business vision concept

How to Create a Branded Customer Experience

A picture of a button being pressed to launch rocket

Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions

A photo of some looking through a "hand telescope"

What to Look for When Buying an IVR

Peopleware Employee Engagement Guide box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2002 - 2025 | Terms | Cookies | Privacy | Contact | Advertise