Articles - Jacada

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1,571

14 New Uses for AI to Improve Your Customer Service

2020 autumn survey report

396

2020 Survey Report: What Contact Centres Are Doing Right Now

2020 Survey Report: What Contact Centres Are Doing Right Now

82

General Contact Centre Findings: 2020 Survey Results

2020 Survey Report: What Contact Centres Are Doing Right Now

66

Customer and Contact Centre Trends: 2020 Survey Results

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57

Using Software to Improve Contact Centre Scripts

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114

How to Use Robotic Desktop Automation

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479

New Survey Reveals Surprising Insights Into the Contact Centre Industry

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154

Jacada and Servion Join Forces

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160

Case Study: MMM Healthcare Simplifies Its Contact Centre Operations

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58

How to Overcome Remote Working Security Concerns

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Jacada Recognized for Robotic Process Automation

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103

Hyperautomation for the Call Centre Takes More Than Just RPA

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251

5 Great Uses of Speech Analytics in the Contact Centre

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66

Jacada Recognized in Gartner’s Magic Quadrant

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168

How to Build a Reliable ROI for Call Centre Automation

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Jacada Announces Symphony as a Consulting Partner

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124

7 Multiexperience Capabilities to Transform CX

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12,891

32 Contact Centre KPIs That You Need to Track (And Why!)

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260

8 Bots That Can Automate Customer Service

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247

5 Smart Ways to Improve Your IVR

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68

How To Deliver a Consistent Customer Experience

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320

5 Ways AI Can Help Call Centres in Crisis

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113

How to Create a Branded Customer Experience

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71

Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions