Articles - Jacada

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1,982

14 New Uses for AI to Improve Your Customer Service

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687

2020 Survey Report: What Contact Centres Are Doing Right Now

2020 Survey Report: What Contact Centres Are Doing Right Now

98

General Contact Centre Findings: 2020 Survey Results

2020 Survey Report: What Contact Centres Are Doing Right Now

90

Customer and Contact Centre Trends: 2020 Survey Results

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54

Using Software to Improve Contact Centre Scripts

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113

How to Use Robotic Desktop Automation

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517

New Survey Reveals Surprising Insights Into the Contact Centre Industry

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171

Jacada and Servion Join Forces

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185

Case Study: MMM Healthcare Simplifies Its Contact Centre Operations

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75

How to Overcome Remote Working Security Concerns

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Jacada Recognized for Robotic Process Automation

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125

Hyperautomation for the Call Centre Takes More Than Just RPA

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86

Jacada Recognized in Gartner’s Magic Quadrant

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189

How to Build a Reliable ROI for Call Centre Automation

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Jacada Announces Symphony as a Consulting Partner

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155

7 Multiexperience Capabilities to Transform CX

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16,771

32 Call Centre KPIs That You Need to Track (And Why!)

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296

8 Bots That Can Automate Customer Service

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314

5 Smart Ways to Improve Your IVR

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96

How To Deliver a Consistent Customer Experience

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356

5 Ways AI Can Help Call Centres in Crisis

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139

How to Create a Branded Customer Experience

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102

Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions

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1,265

What to Look for When Buying an IVR