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Articles about Jacada

PHH Mortgage Moves Its Contact Centre to the Cloud

51

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Introducing Jacada Interact V.10

54

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What Exactly Is a “360-Degree View of the Customer”?

109,609

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Has Digital Transformation Gone the Way of a Google AdWords Campaign?

112

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10 Customer Service Skills That Every Contact Centre Advisor Must Have

1,574

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Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency

591

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12 Top Tips to Reduce Inbound Call Volumes

7,672

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Recorded Webinar: How to Reduce Inbound Call Volumes

860

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7 Ways to Improve the Agent Desktop

5,503

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How to Deal with Long Queues in the Contact Centre

25,454

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