The Leading Contact Centre Magazine

Articles about Jacada

A picture of someone tracking footprints

32 Contact Centre KPIs That You Need to Track (And Why!)

2,608

Read more...

A picture of a ai robot and a computer screen

8 Bots That Can Automate Customer Service

54

Read more...

cartoon brain wearing a cape with a lightbull above its head

5 Smart Ways to Improve Your IVR

Read more...

A picture of AI forming a human face

14 New Uses of Artificial Intelligence in Customer Service

638

Read more...

A photo of white marshmallows

How To Deliver a Consistent Customer Experience

50

Read more...

A picture of a robots hand holding the letters a and i

5 Ways AI Can Help Call Centres in Crisis

278

Read more...

A picture of a house and a padlock

How to Overcome Remote Working Security Concerns

Read more...

A picture of the business vision concept

How to Create a Branded Customer Experience

51

Read more...

A picture of a button being pressed to launch rocket

Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions

53

Read more...

A photo of some looking through a "hand telescope"

What to Look for When Buying an IVR

539

Read more...

A picture of someone pointing where to go

How to Direct Your Customers During the Coronavirus Pandemic

86

Read more...

A line of upset people in a crisis

How to Deliver Great Customer Service in a Crisis

184

Read more...

A red umbrella is sourounded by drawings of rain falling from a cloud

How To Combat High Call Volume During a Crisis

158

Read more...

PHH Mortgage Moves Its Contact Centre to the Cloud

54

Read more...

Introducing Jacada Interact V.10

61

Read more...

What Exactly Is a “360 Degree View of the Customer”?

121,617

Read more...

Has Digital Transformation Gone the Way of a Google AdWords Campaign?

201

Read more...

10 Customer Service Skills That Every Contact Centre Advisor Must Have

2,849

Read more...

Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency

637

Read more...

314

Read more...