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Articles about Jacada

PHH Mortgage Moves Its Contact Centre to the Cloud

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Introducing Jacada Interact V.10

54

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What Exactly Is a “360-Degree View of the Customer”?

112,869

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Has Digital Transformation Gone the Way of a Google AdWords Campaign?

115

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10 Customer Service Skills That Every Contact Centre Advisor Must Have

1,775

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Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency

599

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12 Top Tips to Reduce Inbound Call Volumes

8,457

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Recorded Webinar: How to Reduce Inbound Call Volumes

878

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7 Ways to Improve the Agent Desktop

5,629

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How to Deal with Long Queues in the Contact Centre

25,610

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