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Articles about Jacada

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How to Direct Your Customers During the Coronavirus Pandemic

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How to Deliver Great Customer Service in a Crisis

112

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How To Combat High Call Volume During a Crisis

116

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PHH Mortgage Moves Its Contact Centre to the Cloud

50

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Introducing Jacada Interact V.10

58

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What Exactly Is a “360 Degree View of the Customer”?

117,790

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Has Digital Transformation Gone the Way of a Google AdWords Campaign?

124

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10 Customer Service Skills That Every Contact Centre Advisor Must Have

2,164

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Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency

612

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96

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12 Top Tips to Reduce Inbound Call Volumes

10,394

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Recorded Webinar: How to Reduce Inbound Call Volumes

924

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7 Ways to Improve the Agent Desktop

5,947

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How to Deal with Long Queues in the Contact Centre

26,098

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