Articles - Jacada

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2,319

14 New Uses for AI to Improve Your Customer Service

2020 autumn survey report

924

2020 Survey Report: What Contact Centres Are Doing Right Now

2020 Survey Report: What Contact Centres Are Doing Right Now

119

General Contact Centre Findings: 2020 Survey Results

2020 Survey Report: What Contact Centres Are Doing Right Now

104

Customer and Contact Centre Trends: 2020 Survey Results

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69

Using Software to Improve Contact Centre Scripts

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155

How to Use Robotic Desktop Automation

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556

New Survey Reveals Surprising Insights Into the Contact Centre Industry

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199

Jacada and Servion Join Forces

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236

Case Study: MMM Healthcare Simplifies Its Contact Centre Operations

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104

How to Overcome Remote Working Security Concerns

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71

Jacada Recognized for Robotic Process Automation

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138

Hyperautomation for the Call Centre Takes More Than Just RPA

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107

Jacada Recognized in Gartner’s Magic Quadrant

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215

How to Build a Reliable ROI for Call Centre Automation

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81

Jacada Announces Symphony as a Consulting Partner

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189

7 Multiexperience Capabilities to Transform CX

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20,239

32 Call Centre KPIs That You Need to Track (And Why!)

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349

8 Bots That Can Automate Customer Service

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402

5 Smart Ways to Improve Your IVR

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127

How To Deliver a Consistent Customer Experience

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382

5 Ways AI Can Help Call Centres in Crisis

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171

How to Create a Branded Customer Experience

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127

Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions

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1,427

What to Look for When Buying an IVR