Articles - Martin Jukes

Martin Jukes is Managing Director at Mpathy Plus.

With over 25 years experience in customer service/CX, Martin helps organisations improve their performance and provide better experiences for customers and their people.

Martin leads Mpathy Plus in delivering at strategic and operational levels with services including feasibility studies, service design and implementation, operational reviews, performance improvement and operational support.

Mpathy Plus’s services encompass people, process, technology, workplace and customer experience and are supported using project and programme management.

Connect with Martin on LinkedIn

Customer Feedback concept
Stop Spamming! 10 Better Ways to Collect Customer Feedback
The Top 20 Webinars
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25 Ways to Proactively Spot Your Customers’ Pain Points
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The 10 Pillars of EX (Employee Experience)
Vision, Business Concept
Getting Started With Customer Service Mantras and Vision Statements
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22 Ideas to Help Design a Great Digital Experience
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Don’t Blame the Contact Centre
5 ideas to help design a great digital experience featured image
Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience
What Is a Balanced Scorecard and How Do You Create One?
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How to Write a Call Centre Business Plan
Webinar: The Latest Developments in Contact Centres
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How to Make the Most of Your Quality Scores
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Workforce Management Guide
The Advisor of the Future webinar
Recorded Webinar: The Advisor of the Future
Martin Jukes
Podcast – What Will a Good Call Centre Advisor Look Like in Ten Years
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The Top Stories of 2019
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Omnichannel Contact Centre Design Considerations That You Cannot Ignore
Why Is Measuring Customer Satisfaction So Important?
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The Contact Centre Podcast: Catch-up with Every Episode So Far!
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9 Ways That the Contact Centre Advisor Role Will Change in the Future
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Mpathy Plus
A Genesys webinar on the new rules for customer experience
Recorded Webinar: The New Rules for Customer Experience
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How to Create a Contact Centre Quality Scorecard – With a Template Example
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10 Ways to Control Contact Centre Attrition