Articles - Martin Jukes
Martin Jukes is Managing Director at Mpathy Plus.
With over 25 years experience in customer service/CX, Martin helps organisations improve their performance and provide better experiences for customers and their people.
Martin leads Mpathy Plus in delivering at strategic and operational levels with services including feasibility studies, service design and implementation, operational reviews, performance improvement and operational support.
Mpathy Plus’s services encompass people, process, technology, workplace and customer experience and are supported using project and programme management.