Recorded Webinar: How to Deliver Customer Experience Across All Channels


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One of the biggest gripes that customers have is that they receive inconsistent service across different channels.

Common gripes include – repeating security, poor handover between channels, bad escalations, repeat call and a growing sense of frustration. It’s no wonder that this spills over to rants on social media and poor online reviews.

In this webinar we look at practical steps that you can take to deliver a consistent customer experience.

Topics Discussed

  • Joining up voice and digital channels
  • Creating a single view of the customer
  • How to design seamless transfers between channels
  • Easily moving from the web site to the contact centre
  • Reducing Repeat Contacts
  • Delivering great Customer Experience on Mobile Devices
  • Where to use (and not use) self-service
  • The use of Technology
  • Top Tips from the Audience

Panellists

Martin Hill-Wilson - Headshot
Martin Hill-Wilson
Brainfood Extra

Gamal Lear - Headshot
Gamal Lear
NewVoiceMedia

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Rachael Trickey

Published On: 19th Oct 2018 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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