Recorded Webinar: KPIs for LiveChat and Social Media

Contact Centres thrive on measurements and Key Performance Indicators(KPIs). But which ones work well and which ones don't?

In this webinar we explore the best (and the worst) KPIs for the Contact Centre.

Topics Discussed

• KPIs that work
• The law of unintended consequences - where KPIs fail
• The latest research on Contact Centre KPIs
• Aligning KPIs with the Board
• AHT as a KPI
• The role of technology
• Top Tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Diabolocom