Recorded Webinar: KPIs for LiveChat and Social Media Related Articles Top Tips for Social Customer Service Ten ways that social media can give you a competitive edge Are Your Social Media Interactions Too Formal? Get Up To Speed: The Latest on Messaging, Social Media, and Video 849 Filed under - Recorded Call Centre and Customer Experience Webinars, Phil Anderson, RingCentral In this webinar we explore the best KPIs and Metrics to use for Live Chat, Social Media and other Digital Channels. Topics Discussed The best metrics for Live Chat and Social Media Tracking visitors from the web site Dealing with Concurrency in Live Chat How AHT changes with Concurrency in Live Chat Customer Satisfaction Scores (CSAT) First Contact Resolution Social Media resolution Rates Joining up metrics across channels Response times for LiveChat, Social Media and email The role of technology Top Tips from the Audience Panellists Phil Anderson The Forum Stephanie Liais RingCentral Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral Author: Rachael Trickey Published On: 9th Nov 2018 - Last modified: 24th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Phil Anderson, RingCentral Recommended Articles Top Tips for Social Customer Service Ten ways that social media can give you a competitive edge Are Your Social Media Interactions Too Formal? Get Up To Speed: The Latest on Messaging, Social Media, and Video Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter