Webinar: Masterclass on Analytics

Webinar Date - Thursday 2nd May 2019 at 14:00pm UK time

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From automating quality scorecards to creating metrics scores, there are many uses for speech and text analytics in the contact centre. But is it the right technology for your contact centre?

In this webinar, we discuss everything you need to know about this technology and share ways of maximising its value, not only in the contact centre, but in the wider organisation as well.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Topics to be discussed

• Uses of Analytics
• Improving the customer experience
• The Voice of the Customer (VoC)
• Sentiment analysis
• Automating quality processes
• Top tips from the audience

This webinar is brought to you by Call Centre Helper and is sponsored by NICE Nexidia.

You won't want to miss this exciting webinar.

Click here to register

This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.