Topics Discussed
- Forecast accuracy
- Common forecasting mistakes
- Different forecasting models
- Useful Excel functions
- Testing historical vs forecasted data
- Dealing with external events – marketing campaigns, mail drops, the weather
- Eliminating exceptions
- Forecasting software innovations
- Cloud based forecasting systems
- Top tips from the audience
Panellists

Penny Reynolds
Call Center School

Chris Dealy
injixo

Dean Couchman
injixo

Jonty Pearce
Call Centre Helper
