Recorded Webinar: Forecasting Masterclass Related Articles Tips, Tools, and Techniques for Contact Centre Forecasting Recorded Webinar: Forecasting and Scheduling on Digital Channels Recorded Webinar: Masterclass on Analytics What's Next With… Forecasting Technology? 2,458 Filed under - Recorded Call Centre and Customer Experience Webinars, Forecasting, injixo In this webinar we explore best practice in forecasting methods, testing for accuracy and how to avoid the top five forecasting mistakes. We also take a peek at some of the software innovations that make it easier than ever to generate accurate schedules. Accurate forecasting of volumes and workloads is the foundation of workforce planning. No matter how optimal the schedules, how well we manage adherence or how engaged the agents are in the planning cycle, if the forecast is wrong the whole planning process is undermined. Topics Discussed Forecast accuracy Common forecasting mistakes Different forecasting models Useful Excel functions Testing historical vs forecasted data Dealing with external events – marketing campaigns, mail drops, the weather Eliminating exceptions Forecasting software innovations Cloud based forecasting systems Top tips from the audience Panellists Penny Reynolds Call Center School Chris Dealy injixo Dean Couchman injixo Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by injixo Author: Jo Robinson Published On: 28th Apr 2014 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Forecasting, injixo Recommended Articles Tips, Tools, and Techniques for Contact Centre Forecasting Recorded Webinar: Forecasting and Scheduling on Digital Channels Recorded Webinar: Masterclass on Analytics What's Next With… Forecasting Technology? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter