Recorded Webinar : Speech Analytics and the Contact Centre


In this webinar we look at the latest development in Speech Analytics and explore its most popular uses in the Contact Centre.

Over the past 5 years, speech analytics have moved from a niche technology into a mainstream business tool.

Join us for this exciting webinar where we look at recent developments in speech analytics and how it is transforming the contact centre.

Topics Discussed

  • Recent developments in speech analytics
  • Quality Monitoring
  • Performance Management
  • Spotting Good and Bad calls
  • Identifying Broken Processes
  • The Business Case for speech Analytics
  • Top Tips from the audience

Panellists

Martin Hill-Wilson- Headshot
Martin Hill-Wilson
Brainfood Extra
Artur Michalczyk- Headshot
Artur Michalczyk
NewVoiceMedia
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Vonage


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