Recorded Webinar : Speech Analytics and the Contact Centre



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In this webinar we look at the latest development in Speech Analytics and explore its most popular uses in the Contact Centre.

Over the past 5 years, speech analytics have moved from a niche technology into a mainstream business tool.

Join us for this exciting webinar where we look at recent developments in speech analytics and how it is transforming the contact centre.

Topics Discussed

  • Recent developments in speech analytics
  • Quality Monitoring
  • Performance Management
  • Spotting Good and Bad calls
  • Identifying Broken Processes
  • The Business Case for speech Analytics
  • Top Tips from the audience

Panellists

Martin Hill-Wilson- Headshot
Martin Hill-Wilson
Brainfood Extra
Artur Michalczyk- Headshot
Artur Michalczyk
NewVoiceMedia
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Vonage


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