In this webinar we look at the latest development in Speech Analytics and explore its most popular uses in the Contact Centre.
Over the past 5 years, speech analytics have moved from a niche technology into a mainstream business tool.
Join us for this exciting webinar where we look at recent developments in speech analytics and how it is transforming the contact centre.
Topics Discussed
- Recent developments in speech analytics
- Quality Monitoring
- Performance Management
- Spotting Good and Bad calls
- Identifying Broken Processes
- The Business Case for speech Analytics
- Top Tips from the audience
Panellists
Martin Hill-Wilson
Brainfood Extra
Artur Michalczyk
NewVoiceMedia
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Vonage
