Recorded Webinar : Speech Analytics and the Contact Centre Related Articles An Introduction to... Contact Centre Analytics Speech Analytics 101: What Is Speech Analytics? Typical Uses For Speech Analytics The Call Recording and Speech Analytics Reference Guide 1,182 Filed under - Recorded Call Centre and Customer Experience Webinars, Martin Hill-Wilson, Vonage In this webinar we look at the latest development in Speech Analytics and explore its most popular uses in the Contact Centre. Over the past 5 years, speech analytics have moved from a niche technology into a mainstream business tool. Join us for this exciting webinar where we look at recent developments in speech analytics and how it is transforming the contact centre. Topics Discussed Recent developments in speech analytics Quality Monitoring Performance Management Spotting Good and Bad calls Identifying Broken Processes The Business Case for speech Analytics Top Tips from the audience Panellists Martin Hill-Wilson Brainfood Extra Artur Michalczyk NewVoiceMedia Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Author: Rachael Trickey Published On: 10th Jun 2017 - Last modified: 18th Mar 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Martin Hill-Wilson, Vonage Recommended Articles An Introduction to... Contact Centre Analytics Speech Analytics 101: What Is Speech Analytics? Typical Uses For Speech Analytics The Call Recording and Speech Analytics Reference Guide Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter