Recorded Webinar : Speech Analytics and the Contact Centre


In this webinar we look at the latest development in Speech Analytics and explore its most popular uses in the Contact Centre.

Over the past 5 years, speech analytics have moved from a niche technology into a mainstream business tool.

Join us for this exciting webinar where we look at recent developments in speech analytics and how it is transforming the contact centre.

Topics Discussed

  • Recent developments in speech analytics
  • Quality Monitoring
  • Performance Management
  • Spotting Good and Bad calls
  • Identifying Broken Processes
  • The Business Case for speech Analytics
  • Top Tips from the audience


Martin Hill-Wilson - Headshot
Martin Hill-Wilson
Brainfood Extra

Artur Michalczyk - Headshot
Artur Michalczyk

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Published On: 10th Jun 2017 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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