Webinar: Proven Techniques to Increase Customer Satisfaction


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Webinar Date - Thursday 5th March 2020 at 14:00pm UK time

Click here to register

Supporting advisors to have conversations that create happy customers is the fundamental duty of the contact centre.

Customer Satisfaction (CSat) is our key indicator of how well we are doing just that. But, how can we keep pushing that metric score higher and higher.

Well we’re here to help, with two presentations from leading industry experts, who will give you all the advice you need to bring smiles to your customers’ faces. And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Richard Kimber- Headshot
Richard Kimber
Comotion Consulting
Mike Murphy- Headshot
Mike Murphy
Genesys
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

Topics to be discussed

  • How to support advisors to deliver great conversations
  • Getting more from you CSat scores
  • The keys to managing and exceeding customer expectations
  • Key tips to develop an improved customer experience
  • The tools that can help to satisfy the modern customer
  • Top tips from the audience


Speaker Biographies

Richard Kimber | Comotion Consulting

Richard is a Senior Manager (Insight) at Comotion Consulting.

Comotion helps businesses become customer-led through strategy and transformation. They've created successful, sustainable growth for some of the biggest organisations around the world, using 6 transformative customer pillars; Strategy, Insight, Design, Delivery, Measurement and Culture. Richard is a certified data scientist and market researcher. He specialises in customer satisfaction and loyalty measurement, delivering tangible improvements both to customers and the business' bottom line. He works with organisations to deliver improved end to end customer experiences through root cause analysis, service design tools, effective measurement and the use of insight to make a real difference.

Connect with Richard on Social Media: Linkedin

Mike Murphy | Genesys

Experienced, trusted sales professional with a deliberate focus on customer experience. Passionate about delivering on the improvement promise for my customer. For me, success breeds success that paved my way to a 30+ year sales career across just three employers.

I'd be delighted to engage, if like me you want to bring success to life within your customer experience operations.

Connect with Mike on Social Media: Linkedin | Twitter


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This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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