Webinar: The New Way to Exceed Customer Expectations


Webinar Image

Webinar Date - Thursday 18th June 2020 at 14:00pm UK time

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Exceeding customer expectations is a great concept. But, with expectations rising, it is becoming trickier to actually achieve.

That does not mean that it is impossible though. There are things that we can do to bring this old concept to life in the modern contact centre and stand out from the crowd.

In this webinar, we will take a look at how we can make small improvements to how we manage our people, processes and technology to exceed customer expectations and create happy customers.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Christopher Brooks- Headshot
Christopher Brooks
Clientship
Phil Davitt- Headshot
Phil Davitt
Vonage
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

Topics to be discussed

  • What are the expectations of your customers?
  • The simple keys to managing customer expectations
  • Where should you spend your time in trying to exceed expectations?
  • How are leading companies exceeding customer expectations?
  • The new technology innovations that will help you to stand out from the crowd
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by Vonage.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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