Recorded Webinar: The New Ways to Exceed Customer Expectations Related Articles How to Manage and Exceed Customer Expectations – With Examples Recorded Webinar: Proactive Customer Service - How to Do It Well Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Recorded Webinar: 10 Ways to Exceed Your Customers' Expectations 899 Filed under - Recorded Call Centre and Customer Experience Webinars, Vonage Exceeding customer expectations is a great concept. But, with expectations rising, it is becoming trickier to actually achieve. That does not mean that it is impossible though. There are things that we can do to bring this old concept to life in the modern contact centre and stand out from the crowd. In this webinar, we will take a look at how we can make small improvements to how we manage our people, processes and technology to exceed customer expectations and create happy customers. Agenda Introductions – Rachael Trickey, Call Centre Helper Christopher Brooks, Clientship Click here to view the slides Phil Davitt, Vonage Click here to view the slides Topics Discussed What are the expectations of your customers? The simple keys to managing customer expectations Where should you spend your time in trying to exceed expectations? How are leading companies exceeding customer expectations? The new technology innovations that will help you to stand out from the crowd Top tips from the audience Winning tip – “”We introduced a “you said, we did” project, where we actually take the feedback and suggestions from customers and tell them what we did to improve this – or if we couldn’t, why we couldn’t do this (where appropriate).” thanks to jessica11 Original Webinar date: 18th June 2020 Webinar Timeline 0:19: Introductions – Rachael Trickey, Call Centre Helper 3:09: Poll with results from the audience. Asking “How Does Your Service Match Customer Expectations?” 5:28: Christopher Brooks, Clientship Presentation 25:13: Take-aways from Christopher’s presentation 26:16: Quiz 30:04: Top Tips, Opinions and Questions from the audience 37:06: Phil Davitt, Vonage Presentation 50:20: Take-aways from Phil’s presentation 54:45: Top Tips, Opinions and Questions from the audience 1:00:12: Winning Tip Panellists Christopher Brooks Clientship Phil Davitt Vonage Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Vonage Register Now! Author: Rachael Trickey Published On: 12th Jun 2020 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Vonage Recommended Articles How to Manage and Exceed Customer Expectations – With Examples Recorded Webinar: Proactive Customer Service - How to Do It Well Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Recorded Webinar: 10 Ways to Exceed Your Customers' Expectations Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter