Webinar: How Is Customer Behaviour Changing?


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Webinar Date - Thursday 1st October 2020 at 14:00pm UK time

Click here to register

Knowing how customers behave, enables the contact centre to provide them with a better experience, which also improves company outcomes.

The trouble is that customer behaviour is changing. But how?

We will answer just that question in this webinar, while also sharing a number of techniques that will enable you to use customer behaviour to the advantage of your contact centre.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Peter Massey- Headshot
Peter Massey
Budd
Koby Amedume- Headshot
Koby Amedume
NICE inContact
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

Topics to be discussed

  • Why is understanding customer behaviour important?
  • The ways in which customer behaviour is changing
  • Applying behavioural science to the contact centre
  • How to analyse customer behaviour in your contact centre
  • The benefits to understanding behavioural trends
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by NICE inContact.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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