Webinar: Customer Experience Tips from Great Contact Centres


Webinar Image

Webinar Date - Thursday 11th February 2021 at 14:00pm UK time

Click here to register

The contact centre is so often the point of make or break for the customer experience.

So how can we ensure that we "make it”, more than we "break it”?

In this webinar, we show you how some of the best contact centres have helped to transform customer experience and create more happy customers, for the benefit of the entire organization.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Gavin Scott- Headshot
Gavin Scott
Customer Service Expert
Mike Murphy- Headshot
Mike Murphy
Genesys
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

What You Will Learn

Key Topics:
  • How great contact centres improve customer experience
  • Ideas that you can easily implement
  • Tips for replicating best practices
  • Which areas should you be looking at to improve customer experience?
  • How to best adapt your people, processes and technologies
  • Top tips from the audience


Speaker Biographies

Gavin Scott | Customer Service Expert

After working for many years, in different contact centre roles, Gavin now works as a professional speaker, facilitator and training consultant.

Gavin is experienced at delivering high energy, highly engaging conferences to audiences up to 300 delegates, covering subjects including customer service, sales and leadership development.

Currently working as Company Director at Loaf Training, Gavin designs training programmes designed to equip your team with the right skills, tools and mindset to deliver a great customer experience every time.

Connect with Gavin on Social Media: Linkedin | Twitter

Mike Murphy | Genesys

Experienced, trusted sales professional with a deliberate focus on customer experience. Passionate about delivering on the improvement promise for my customer. For me, success breeds success that paved my way to a 30+ year sales career across just three employers.

I'd be delighted to engage, if like me you want to bring success to life within your customer experience operations.

Connect with Mike on Social Media: Linkedin | Twitter


company logo
This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.



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