Recorded Webinar: Customer Experience Tips From Great Contact Centres Related Articles 150 Great Complimentary Words and Phrases to Use in Customer Service Recorded Webinar: Contact Centre Coaching and Training Exercises Recorded Webinar: 7 Winning Tips From Great Contact Centres Recorded Webinar: Driving Up Customer Satisfaction Scores 968 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys The contact centre is so often the point of make or break for the customer experience. So how can we ensure that we “make it”, more than we “break it”? In this webinar, we show you how some of the best contact centres have helped to transform customer experience and create more happy customers, for the benefit of the entire organization. Agenda Introductions – Rachael Trickey, Call Centre Helper Gavin Scott, Customer Service Expert Click here to view the slides Mike Murphy, Genesys Click here to view the slides Topics Discussed How great contact centres improve customer experience Ideas that you can easily implement Tips for replicating best practices Which areas should you be looking at to improve customer experience? How to best adapt your people, processes and technologies Top tips from the audience Winning tip – “We see our customers as invited guests to a party, and we are the hosts. It’s our job everyday to make every important aspect of the customer experience a little better!” thanks to Emily10 Original Webinar date: 11th February 2021 Webinar Timeline 0:12: Introductions – Rachael Trickey, Call Centre Helper 4:08: Gavin Scott, Customer Service Expert Presentation 17:25: Poll with results from the audience. Asking “We Make an Effort to Keep Our Team Visually Engaged…” 18:35: Top Tips, Opinions and Questions from the audience 23:07: Gavin Scott, Customer Service Expert Presentation 33:55: Take-aways from Gavin’s presentation 35:11: Quiz 39:21: Mike Murphy, Genesys Presentation 52:48: Take-aways from Mike’s presentation 53:27: Top Tips, Opinions and Questions from the audience 1:00:12: Winning Tip Panellists Gavin Scott Customer Service Expert Mike Murphy Genesys Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Register Now! Author: Rachael Trickey Published On: 29th Jan 2021 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles 150 Great Complimentary Words and Phrases to Use in Customer Service Recorded Webinar: Contact Centre Coaching and Training Exercises Recorded Webinar: 7 Winning Tips From Great Contact Centres Recorded Webinar: Driving Up Customer Satisfaction Scores Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter