Recorded Webinar: The Right Ways to Motivate Staff to Put in More Effort

1,341

Contact Centres can be a stimulating but also a demanding environment. While many thrive in this environment, others struggle to get motivated.

In this webinar we look at the right (and wrong) ways to motivate staff to put more effort into the role.

Topics Discussed

  • What Motivates Employees
  • Motivational Games
  • Motivation Traps
  • Encouraging Advisors to Put More Effort into their Roles
  • Motivational Techniques that Cost Little or No Money
  • Performance Management
  • Quality programmes
  • Gamification
  • The role of technology
  • Top Tips from the Audience

Panellists

Dan Moross - Headshot
Dan Moross
MOO
Tamsin Dollin - Headshot
NICE inContact
Charlie Mitchell - Headshot
Charlie Mitchell
Call Centre Helper
Author: Rachael Trickey

Published On: 14th Sep 2018 - Last modified: 25th Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

Follow Us on LinkedIn

Recommended Articles

A picture of a happy face smiling on speech bubble
100 Great Staff Incentives to Motivate Your Team
How to Motivate Staff in 25 Ways
A picture of someone raising their arms in joy
50 Staff Engagement Ideas to Motivate Your Team
Recorded Webinar: Key Areas to Reduce Customer Effort