Contact Centres can be a stimulating but also a demanding environment. While many thrive in this environment, others struggle to get motivated.
In this webinar we look at the right (and wrong) ways to motivate staff to put more effort into the role.
Topics Discussed
- What Motivates Employees
- Motivational Games
- Motivation Traps
- Encouraging Advisors to Put More Effort into their Roles
- Motivational Techniques that Cost Little or No Money
- Performance Management
- Quality programmes
- Gamification
- The role of technology
- Top Tips from the Audience
Panellists
Dan Moross
MOO
Tamsin Dollin
NICE inContact
Charlie Mitchell
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral
