Contact Centres can be a stimulating but also a demanding environment. While many thrive in this environment, others struggle to get motivated.
In this webinar we looked at the right (and wrong) ways to motivate staff to put more effort into the role.
- Introductions – Charlie Mitchell, Call Centre Helper
- Dan Moross, MOO
- Tamsin Dollin, NICE inContact
Topics to be discussed
- What Motivates Employees
- Motivational Games
- Motivation Traps
- Encouraging Advisors to Put More Effort into their Roles
- Motivational Techniques that Cost Little or No Money
- Performance Management
- Quality programmes
- The role of technology
- Top Tips from the Audience
- Winning tip – “we have a ‘Brilliant’ board to recognise the day to day brilliance of our team, what they achieve or suggest” thanks to Gemma14
Original Webinar date: September 2018
Click here to view the replay.