Recorded Webinar: The Right Ways to Motivate Staff to Put in More Effort

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Contact Centres can be a stimulating but also a demanding environment. While many thrive in this environment, others struggle to get motivated.

In this webinar we look at the right (and wrong) ways to motivate staff to put more effort into the role.

Topics Discussed

  • What Motivates Employees
  • Motivational Games
  • Motivation Traps
  • Encouraging Advisors to Put More Effort into their Roles
  • Motivational Techniques that Cost Little or No Money
  • Performance Management
  • Quality programmes
  • Gamification
  • The role of technology
  • Top Tips from the Audience

Panellists

Dan Moross - Headshot
Dan Moross
MOO

Tamsin Dollin - Headshot
Tamsin Dollin
NICE inContact

Charlie Mitchell - Headshot
Charlie Mitchell
Call Centre Helper

Author: Rachael Trickey

Published On: 14th Sep 2018 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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