Tamsin Dollin - Call Centre Helper

Connect with Tamsin on LinkedIn "> Tamsin Dollin - Call Centre Helper

Tamsin Dollin

Tamsin Dollin, Director of Product Marketing, NICE CXone

Connect with Tamsin on LinkedIn

Recent Articles Most Viewed Articles

Adopt These CX Resolutions for a Successful New Year

Adopt These CX Resolutions for a Successful New Year

Why Include Human Interaction in a Seamless Digital Customer Experience

Why Include Human Interaction in a Seamless Digital…

How to be a Good Companion on a Customer Experience Journey

How to be a Good Companion on a Customer Experience…

Give Your Agents a Frictionless Conversational AI Experience

Give Your Agents a Frictionless Conversational AI…

9 Principles to Live by When Improving Customer Journeys

9 Principles to Live by When Improving Customer Journeys

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

Take Off the Blinders – Your Customers Have Already Engaged

Take Off the Blinders – Your Customers Have…

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

Customer Journey Map Advice for Digital-first CX

Customer Journey Map Advice for Digital-first CX

Demonstrate the ROI of Contact Centre AI

Demonstrate the ROI of Contact Centre AI

Recorded Webinar: The Contact Centre of the Future

Recorded Webinar: The Contact Centre of the Future

Take Your Business to the Next Level With an AI Chatbot

Take Your Business to the Next Level With an AI Chatbot

Contact Centre AI – Answering Your Questions

Contact Centre AI – Answering Your Questions

What to Look for When Buying an IVR

What to Look for When Buying an IVR

What’s Happening Now With Self-Service and AI?

What’s Happening Now With Self-Service and AI?

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

What Is Robotic Process Automation (RPA)? and What are…

Recorded Webinar: Self-Service Strategies for your Contact Centre

Recorded Webinar: Self-Service Strategies for your…

How Can I Improve the Productivity of Gen Z and Millennial Advisors?

How Can I Improve the Productivity of Gen Z and…

Recorded Webinar: Service Design – How to Improve Experiences

Recorded Webinar: Service Design – How to Improve…

Recorded Webinar: The Right Ways to Motivate Staff to Put in More Effort

Recorded Webinar: The Right Ways to Motivate Staff to…

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?