Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Tamsin Dollin
Tamsin Dollin, Director of Product Marketing, NICE CXone
Connect with Tamsin on LinkedIn
RECENT
POPULAR
Adopt These CX Resolutions for a Successful New Year
Why Include Human Interaction in a Seamless Digital Customer Experience
How to be a Good Companion on a Customer Experience Journey
Give Your Agents a Frictionless Conversational AI Experience
9 Principles to Live by When Improving Customer Journeys
14 New Uses for AI to Improve Your Customer Service
Take Off the Blinders – Your Customers Have Already Engaged
The Dos and Don’ts of Automated Assistants in the Contact Centre
Customer Journey Map Advice for Digital-first CX
Demonstrate the ROI of Contact Centre AI
Recorded Webinar: The Contact Centre of the Future
Take Your Business to the Next Level With an AI Chatbot
Contact Centre AI – Answering Your Questions
What to Look for When Buying an IVR
What’s Happening Now With Self-Service and AI?
What Is Robotic Process Automation (RPA)? and What are some Use Cases?
Recorded Webinar: Self-Service Strategies for your Contact Centre
How Can I Improve the Productivity of Gen Z and Millennial Advisors?
Recorded Webinar: Service Design – How to Improve Experiences
Recorded Webinar: The Right Ways to Motivate Staff to Put in More Effort
Editor's Pick
Ways to Reduce Friction Between Agents Working on Different Channels
7 Things Creative Team Leaders Do Better Than the Rest
How to Make Team Huddles More Engaging
10 Quick Wins for Cheering Up Your Agents