Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Blogs
Latest News
Industry News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Tamsin Dollin
Tamsin Dollin, Director of Product Marketing, NICE CXone
Connect with Tamsin on LinkedIn
RECENT
POPULAR
Adopt These CX Resolutions for a Successful New Year
Why Include Human Interaction in a Seamless Digital Customer Experience
How to be a Good Companion on a Customer Experience Journey
Give Your Agents a Frictionless Conversational AI Experience
9 Principles to Live by When Improving Customer Journeys
14 New Uses for AI to Improve Your Customer Service
Take Off the Blinders – Your Customers Have Already Engaged
The Dos and Don’ts of Automated Assistants in the Contact Centre
Customer Journey Map Advice for Digital-first CX
Demonstrate the ROI of Contact Centre AI
Recorded Webinar: The Contact Centre of the Future
Take Your Business to the Next Level With an AI Chatbot
Contact Centre AI – Answering Your Questions
What to Look for When Buying an IVR
What’s Happening Now With Self-Service and AI?
What Is Robotic Process Automation (RPA)? and What are some Use Cases?
Recorded Webinar: Self-Service Strategies for your Contact Centre
How Can I Improve the Productivity of Gen Z and Millennial Advisors?
Recorded Webinar: Service Design – How to Improve Experiences
Recorded Webinar: The Right Ways to Motivate Staff to Put in More Effort
Editor's Pick
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
Latest Resources
Webinar Replay: The Secrets to Delivering Consistent CX
White Paper: Unlocking The Full Potential Of Speech Analytics
Upcoming Events
Calabrio C3 Customer Connect
CCA Leaders’ Summit Series 2024 – Session 3
Latest Blogs
3 Steps to Get Ahead of the “Time Is Money” Initiative
How Does a Cloud Contact Centre Improve Customer Retention?
Featured Articles
Management Speak – 40 Words and Phrases That Make Your Team Cringe
How to Write a Great Customer Service Letter – With Examples
Positive Scripting For Customer Service – With Examples
“Dear Valued Customer” – 21 Tips For Writing a Great Customer Letter
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service