Recorded Webinar: 5 Customer Experience Strategies You NEED to Try


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There are numerous statistics out there which show how much more valuable it is to retain customers in comparison with onboarding new customers.

In the contact centre, forward thinking organisations will offer countdown promotions or even shift customers who are set to renew onto the telephone to have a “human” conversation. But, what more can we do?

In this webinar, we assessed the latest thinking in terms of retaining customers by examining key changes you can make to optimise the customer journey.

Agenda

  • Introductions - Charlie Mitchell, Call Centre Helper
  • John Aves, cp2experience
John Aves webinar slides on 5 Customer Experience Strategies You NEED to Try Click here to view the slides
  • Jim Freeze, Interactions LLC
Jim Freeze's webinar slides on 'Do you need to become a customer obsessed organisation?' Click here to view the slides

Topics Discussed

  • The new expectations of customers and how to meet them
  • Where to spot areas for improvement
  • Fresh ways of optimising the customer journey
  • The new rules of customer loyalty
  • Top tips from the audience
  • Winning tip – "Look to see how your staff can be multi-tasked, by being multi-tasked they can help customers much quicker as they know the process and stop another touch point being made" thanks to Claire29
Original Webinar date: 21st November 2019

Click here to view the replay


Panellists

John Aves- Headshot
John Aves
cp2experience
Jim Freeze- Headshot
Jim Freeze
Interactions LLC
Charlie Mitchell- Headshot
Charlie Mitchell
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Interactions


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