Recorded Webinar: Master-Class in Resource Planning Related Articles Resource Planning: What You Need to Know 17 Resource Planning Tools and Techniques You Should Know Resource Planning Manager: Example Job Description 7 Top Tips From an Award-Winning Resource Planning Manager 1,505 Filed under - Recorded Call Centre and Customer Experience Webinars, injixo, Scheduling, Service Level During “Webinar Week” we will be holding a daily webinar on hot contact centre topics. How do you get the best out of forecasting, scheduling and resource planning? In this Master-Class webinar, we will be sharing a best practices in resource planning. It will cover some quick wins as well as an in-depth run through of key areas. Wednesday 13th May 2015 Panellists • John Frehse – Core Practice • Dean Couchman – injixo • Chris Dealy – injixo • Jonty Pearce – Call Centre Helper Topics discussed • Quick wins • Call arrival patterns • What is the best service level? • Shift patterns • Getting agents to buy in to scheduling • Building flexibility into the schedule • Overtime Vs Overstaffing • Dealing with vacation requests • The role of technology • Top tips from the audience Sponsored by Injixo. This webinar is held at: • • 2pm in Paris • 2pm in South Africa • 8am in New York Topics Discussed Quick wins Call arrival patterns What is the best service level? Shift patterns Getting agents to buy in to scheduling Building flexibility into the schedule Overtime Vs Overstaffing Dealing with vacation requests The role of technology Top tips from the audience Panellists John Frehse Core Practice Dean Couchman injixo Chris Dealy injixo Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by injixo Author: Megan Jones Published On: 6th May 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, injixo, Scheduling, Service Level Recommended Articles Resource Planning: What You Need to Know 17 Resource Planning Tools and Techniques You Should Know Resource Planning Manager: Example Job Description 7 Top Tips From an Award-Winning Resource Planning Manager Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter