Panellists • John Frehse - Core Practice • Dean Couchman - injixo • Chris Dealy - injixo • Jonty Pearce – Call Centre Helper
Topics discussed • Quick wins • Call arrival patterns • What is the best service level? • Shift patterns • Getting agents to buy in to scheduling • Building flexibility into the schedule • Overtime Vs Overstaffing • Dealing with vacation requests • The role of technology • Top tips from the audience
Sponsored by Injixo. This webinar is held at: • • 2pm in Paris • 2pm in South Africa • 8am in New York
Topics Discussed
Panellists

John Frehse
Core Practice

Dean Couchman
injixo

Chris Dealy
injixo

Jonty Pearce
Call Centre Helper
