In this webinar we explore the best (and the worst) KPIs for the Contact Centre.
Topics Discussed
- KPIs that work
- The law of unintended consequences - where KPIs fail
- The latest research on Contact Centre KPIs
- Aligning KPIs with the Board
- AHT as a KPI
- The role of technology
- Top Tips from the audience
Panellists

Keith Gait - CXFO (MBA CCXP)
The Customer Experience Foundation

Adam Samuels
Diabolocom

Jonty Pearce
Call Centre Helper
