Recorded Webinar: What Are the Best KPIs for Your Contact Centre?



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Contact Centres thrive on measurements and Key Performance Indicators(KPIs). But which ones work well and which ones don't?

In this webinar we explore the best (and the worst) KPIs for the Contact Centre.

Topics Discussed

  • KPIs that work
  • The law of unintended consequences - where KPIs fail
  • The latest research on Contact Centre KPIs
  • Aligning KPIs with the Board
  • AHT as a KPI
  • The role of technology
  • Top Tips from the audience

Panellists

Keith Gait - CXFO (MBA CCXP)- Headshot
Keith Gait - CXFO (MBA CCXP)
The Customer Experience Foundation
Adam Samuels- Headshot
Adam Samuels
Diabolocom
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Diabolocom


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