Keith Gait - Call Centre Helper

Connect with Keith on LinkedIn "> Keith Gait - Call Centre Helper

Keith Gait

Keith Gait, Cheif Executive, Customer Experience Foundation

Connect with Keith on LinkedIn

Recent Articles Most Viewed Articles

22 Ideas to Help Design a Great Digital Experience

22 Ideas to Help Design a Great Digital Experience

Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience

Recorded Webinar: 5 Ideas To Help Design a Great Digital…

Customer Journey Map Examples With Expert Analysis

Customer Journey Map Examples With Expert Analysis

Podcast – Contact Centre Evolution: Where Are We Heading?

Podcast – Contact Centre Evolution: Where Are We…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

The Top Ten Call Centre Problems

The Top Ten Call Centre Problems

Will Contact Centres Become a Thing of the Past?

Will Contact Centres Become a Thing of the Past?

20 Predictions for the Contact Centre of the Future

20 Predictions for the Contact Centre of the Future

19 Predictions for the Future of the Contact Centre

19 Predictions for the Future of the Contact Centre

The Best Shift Patterns for the Contact Centre

The Best Shift Patterns for the Contact Centre

Ten Tips for Dealing with Customer Complaints

Ten Tips for Dealing with Customer Complaints

New Year Resolutions for call centres

New Year Resolutions for call centres

The Top Ten Call Centre Solutions

The Top Ten Call Centre Solutions

The Importance of Call Centre Culture and How to Improve it

The Importance of Call Centre Culture and How to Improve…

The Top 10 most respected Call Centre People – 2009

The Top 10 most respected Call Centre People – 2009

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success