Keith Gait - Call Centre Helper

Connect with Keith on LinkedIn "> Keith Gait - Call Centre Helper

Keith Gait

Keith Gait, Cheif Executive, Customer Experience Foundation

Connect with Keith on LinkedIn

Recent Articles Most Viewed Articles

22 Ideas to Help Design a Great Digital Experience

22 Ideas to Help Design a Great Digital Experience

Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience

Recorded Webinar: 5 Ideas To Help Design a Great Digital…

Customer Journey Map Examples With Expert Analysis

Customer Journey Map Examples With Expert Analysis

Podcast – Contact Centre Evolution: Where Are We Heading?

Podcast – Contact Centre Evolution: Where Are We…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

The Top Ten Call Centre Problems

The Top Ten Call Centre Problems

Will Contact Centres Become a Thing of the Past?

Will Contact Centres Become a Thing of the Past?

20 Predictions for the Contact Centre of the Future

20 Predictions for the Contact Centre of the Future

19 Predictions for the Future of the Contact Centre

19 Predictions for the Future of the Contact Centre

The Best Shift Patterns for the Contact Centre

The Best Shift Patterns for the Contact Centre

Ten Tips for Dealing with Customer Complaints

Ten Tips for Dealing with Customer Complaints

New Year Resolutions for call centres

New Year Resolutions for call centres

The Top Ten Call Centre Solutions

The Top Ten Call Centre Solutions

The Importance of Call Centre Culture and How to Improve it

The Importance of Call Centre Culture and How to Improve…

The Top 10 most respected Call Centre People – 2009

The Top 10 most respected Call Centre People – 2009

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?