Keith Gait - Call Centre Helper

Connect with Keith on LinkedIn "> Keith Gait - Call Centre Helper

Keith Gait

Keith Gait, Cheif Executive, Customer Experience Foundation

Connect with Keith on LinkedIn

Recent Articles Most Viewed Articles

22 Ideas to Help Design a Great Digital Experience

22 Ideas to Help Design a Great Digital Experience

Recorded Webinar: 5 Ideas To Help Design a Great Digital Experience

Recorded Webinar: 5 Ideas To Help Design a Great Digital…

Customer Journey Map Examples With Expert Analysis

Customer Journey Map Examples With Expert Analysis

Podcast – Contact Centre Evolution: Where Are We Heading?

Podcast – Contact Centre Evolution: Where Are We…

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

The Top Ten Call Centre Problems

The Top Ten Call Centre Problems

Will Contact Centres Become a Thing of the Past?

Will Contact Centres Become a Thing of the Past?

20 Predictions for the Contact Centre of the Future

20 Predictions for the Contact Centre of the Future

19 Predictions for the Future of the Contact Centre

19 Predictions for the Future of the Contact Centre

The Best Shift Patterns for the Contact Centre

The Best Shift Patterns for the Contact Centre

Ten Tips for Dealing with Customer Complaints

Ten Tips for Dealing with Customer Complaints

New Year Resolutions for call centres

New Year Resolutions for call centres

The Top Ten Call Centre Solutions

The Top Ten Call Centre Solutions

The Importance of Call Centre Culture and How to Improve it

The Importance of Call Centre Culture and How to Improve…

The Top 10 most respected Call Centre People – 2009

The Top 10 most respected Call Centre People – 2009

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?