What Is a Customer Retention Strategy? Related Articles Customer Loyalty: Innovative Customer Retention Strategies Improving Customer Retention With Journey Analytics Ideas to Improve Employee Engagement and Retention Customer Retention Management & How to Do It © Andrey_Popov - Shutterstock - 2103114065 113 Filed under - Definitions, Genesys, Retention Customer retention strategies encompass the set of actions that companies take to stop customers from churning and to grow as many as possible into loyal customers. A customer retention strategy starts with the first customer interaction and continues throughout the entire relationship with your organization. Thanks to Genesys Author: Robyn Coppell Published On: 13th Apr 2023 Read more about - Definitions, Genesys, Retention Recommended Articles Customer Loyalty: Innovative Customer Retention Strategies Improving Customer Retention With Journey Analytics Ideas to Improve Employee Engagement and Retention Customer Retention Management & How to Do It Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter