Articles - Retention

A photo of a piggy back with measuring tape-around-it

3,434

How to Calculate Customer Profitability

3,785

10 Innovative Ways to Create Customer Value

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

2,848

5 Customer Engagement Strategies That You Cannot Ignore

6,700

11 Customer Retention Strategies

Call Centre Problems image

190,225

The Top Ten Call Centre Problems

2,722

Create a Contact Centre Orientation Plan to Reduce Attrition

2,020

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

building blocks

3,329

Does Your Contact Centre Need a “Colleague Experience Manager”?

exit sign

1,798

5 Things That Will Drive Your Staff Away

9,661

29 Strategies to Tackle Agent Absence and Attrition

3,278

5 Ways to Stop Your Agents From Leaving

4,608

10 Ideas to Keep a Happy and Healthy Workforce

6,827

58 Ways to Change Your Contact Centre

15,428

How to Coach Agents for Attitude

18,372

How to Motivate Employees for Less Than £50 Per Week

8,860

Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

7,222

Five tips to improve customer retention

20,977

Sixteen initiatives to ensure your staff enjoy coming to work

21,515

Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers

9,237

Top Customer Service Strategies – No.1 Recruit and Train the Right People

7,881

Strategies for developing and retaining talent in the contact centre

5,467

C is for Customer

19,309

Turnover or Turnaround? Ten Tips to Help Retain your Staff

11,421

The best way to conduct an exit interview