COVID-19 UPDATE. Essential Reading - Coronavirus articles - Setting up a Contact Centre - Dealing with Increased Contact Volumes. Find suppliers of Cloud Solutions, or Homeworking.

The Leading Contact Centre Magazine

Articles about Retention

A photo of a piggy back with measuring tape-around-it

How to Calculate Customer Profitability

932

Read more...

10 Innovative Ways to Create Customer Value

1,710

Read more...

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

5 Customer Engagement Strategies That You Cannot Ignore

2,152

Read more...

11 Customer Retention Strategies

2,847

Read more...

The Top Ten Call Centre Problems

158,953

Read more...

Create a Contact Centre Orientation Plan to Reduce Attrition

1,762

Read more...

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

1,346

Read more...

Does Your Contact Centre Need a “Colleague Experience Manager”?

2,567

Read more...

5 Things That Will Drive Your Staff Away

1,478

Read more...

29 Strategies to Tackle Agent Absence and Attrition

8,191

Read more...

5 Ways to Stop Your Agents From Leaving

2,848

Read more...

10 Ideas to Keep a Happy and Healthy Workforce

3,675

Read more...

58 Ways to Change Your Contact Centre

5,806

Read more...

How to Coach Agents for Attitude

13,970

Read more...

How to Motivate Employees for Less Than £50 Per Week

17,484

Read more...

Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

7,733

Read more...

Five tips to improve customer retention

6,943

Read more...

Sixteen initiatives to ensure your staff enjoy coming to work

20,198

Read more...

Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers

20,166

Read more...

Top Customer Service Strategies – No.1 Recruit and Train the Right People

8,205

Read more...