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Articles about Retention

A photo of a piggy back with measuring tape-around-it

3,020

How to Calculate Customer Profitability

3,481

10 Innovative Ways to Create Customer Value

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

2,692

5 Customer Engagement Strategies That You Cannot Ignore

5,736

11 Customer Retention Strategies

184,796

The Top Ten Call Centre Problems

2,497

Create a Contact Centre Orientation Plan to Reduce Attrition

1,806

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

3,196

Does Your Contact Centre Need a “Colleague Experience Manager”?

1,733

5 Things That Will Drive Your Staff Away

9,318

29 Strategies to Tackle Agent Absence and Attrition

3,168

5 Ways to Stop Your Agents From Leaving

4,373

10 Ideas to Keep a Happy and Healthy Workforce

6,500

58 Ways to Change Your Contact Centre

15,052

How to Coach Agents for Attitude

18,135

How to Motivate Employees for Less Than £50 Per Week

8,512

Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

7,129

Five tips to improve customer retention

20,847

Sixteen initiatives to ensure your staff enjoy coming to work

21,151

Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers

8,969

Top Customer Service Strategies – No.1 Recruit and Train the Right People

7,751

Strategies for developing and retaining talent in the contact centre

5,416

C is for Customer

18,702

Turnover or Turnaround? Ten Tips to Help Retain your Staff

11,356

The best way to conduct an exit interview