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Articles about Retention

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How to Calculate Customer Profitability

1,613

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10 Innovative Ways to Create Customer Value

2,230

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5 Customer Engagement Strategies That You Cannot Ignore

2,299

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11 Customer Retention Strategies

3,623

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The Top Ten Call Centre Problems

167,703

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Create a Contact Centre Orientation Plan to Reduce Attrition

1,910

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5 Ways to Retain Advisors Using the Same Tools as Customer Retention

1,424

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Does Your Contact Centre Need a “Colleague Experience Manager”?

2,772

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5 Things That Will Drive Your Staff Away

1,575

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29 Strategies to Tackle Agent Absence and Attrition

8,594

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5 Ways to Stop Your Agents From Leaving

2,937

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10 Ideas to Keep a Happy and Healthy Workforce

3,833

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58 Ways to Change Your Contact Centre

6,076

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How to Coach Agents for Attitude

14,376

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How to Motivate Employees for Less Than £50 Per Week

17,663

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Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

8,015

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Five tips to improve customer retention

7,002

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Sixteen initiatives to ensure your staff enjoy coming to work

20,508

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Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers

20,455

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Top Customer Service Strategies – No.1 Recruit and Train the Right People

8,445

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