Articles - Retention

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What Is Customer Retention?

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What Is a Customer Retention Strategy?

On purple background, pen writing on paper note QUIET QUITTING

110

What Is Quiet Quitting?

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1,845

6 Contact Centre Initiatives You Can’t Ignore

Cute little kitten in glasses fell asleep on keyboard on working desk place - quiet quitting concept

1,547

How to Combat Quiet Quitting in the Call Centre

Word Menopause, pause sign on a white alarm clock on pink background

1,515

Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre

A photo of a piggy back with measuring tape-around-it

4,020

How to Calculate Customer Profitability

4,492

10 Innovative Ways to Create Customer Value

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

3,306

5 Customer Engagement Strategies That You Cannot Ignore

8,572

11 Customer Retention Strategies

Call Centre Problems image

196,319

The Top Ten Call Centre Problems

3,390

Create a Contact Centre Orientation Plan to Reduce Attrition

2,609

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

building blocks

3,573

Does Your Contact Centre Need a “Colleague Experience Manager”?

exit sign

1,956

5 Things That Will Drive Your Staff Away

10,389

29 Strategies to Tackle Agent Absence and Attrition

3,512

5 Ways to Stop Your Agents From Leaving

5,295

10 Ideas to Keep a Happy and Healthy Workforce

7,449

58 Ways to Change Your Contact Centre

16,137

How to Coach Agents for Attitude

18,745

How to Motivate Employees for Less Than £50 Per Week

9,402

Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

7,405

Five tips to improve customer retention

21,186

Sixteen initiatives to ensure your staff enjoy coming to work