Articles - Retention

A photo of a piggy back with measuring tape-around-it

3,641

How to Calculate Customer Profitability

4,075

10 Innovative Ways to Create Customer Value

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

2,986

5 Customer Engagement Strategies That You Cannot Ignore

7,489

11 Customer Retention Strategies

Call Centre Problems image

192,926

The Top Ten Call Centre Problems

3,009

Create a Contact Centre Orientation Plan to Reduce Attrition

2,192

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

building blocks

3,411

Does Your Contact Centre Need a “Colleague Experience Manager”?

exit sign

1,845

5 Things That Will Drive Your Staff Away

9,911

29 Strategies to Tackle Agent Absence and Attrition

3,367

5 Ways to Stop Your Agents From Leaving

4,891

10 Ideas to Keep a Happy and Healthy Workforce

7,109

58 Ways to Change Your Contact Centre

15,673

How to Coach Agents for Attitude

18,547

How to Motivate Employees for Less Than £50 Per Week

9,150

Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

7,316

Five tips to improve customer retention

21,070

Sixteen initiatives to ensure your staff enjoy coming to work

21,875

Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers

9,569

Top Customer Service Strategies – No.1 Recruit and Train the Right People

8,027

Strategies for developing and retaining talent in the contact centre

5,529

C is for Customer

19,696

Turnover or Turnaround? Ten Tips to Help Retain your Staff

11,474

The best way to conduct an exit interview