Articles - Retention

Dice showing number six with neon colours

1,985

6 Contact Centre Initiatives You Can’t Ignore

Cute little kitten in glasses fell asleep on keyboard on working desk place - quiet quitting concept

2,136

How to Combat Quiet Quitting in the Call Centre

Word Menopause, pause sign on a white alarm clock on pink background

3,158

Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre

A photo of a piggy back with measuring tape-around-it

3,867

How to Calculate Customer Profitability

4,374

10 Innovative Ways to Create Customer Value

woman smiling and reading texts on a cellphone while sitting alone at a counter in a cafe enjoying a meal

3,166

5 Customer Engagement Strategies That You Cannot Ignore

8,018

11 Customer Retention Strategies

Call Centre Problems image

194,498

The Top Ten Call Centre Problems

3,214

Create a Contact Centre Orientation Plan to Reduce Attrition

2,372

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

building blocks

3,478

Does Your Contact Centre Need a “Colleague Experience Manager”?

exit sign

1,892

5 Things That Will Drive Your Staff Away

10,179

29 Strategies to Tackle Agent Absence and Attrition

3,440

5 Ways to Stop Your Agents From Leaving

5,110

10 Ideas to Keep a Happy and Healthy Workforce

7,249

58 Ways to Change Your Contact Centre

15,897

How to Coach Agents for Attitude

18,650

How to Motivate Employees for Less Than £50 Per Week

9,306

Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

7,375

Five tips to improve customer retention

21,140

Sixteen initiatives to ensure your staff enjoy coming to work

22,052

Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers

9,731

Top Customer Service Strategies – No.1 Recruit and Train the Right People

8,145

Strategies for developing and retaining talent in the contact centre