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Articles about Retention

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How to Calculate Customer Profitability

2,163

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10 Innovative Ways to Create Customer Value

2,881

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5 Customer Engagement Strategies That You Cannot Ignore

2,704

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11 Customer Retention Strategies

4,111

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The Top Ten Call Centre Problems

173,230

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Create a Contact Centre Orientation Plan to Reduce Attrition

2,061

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5 Ways to Retain Advisors Using the Same Tools as Customer Retention

1,526

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Does Your Contact Centre Need a “Colleague Experience Manager”?

2,908

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5 Things That Will Drive Your Staff Away

1,621

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29 Strategies to Tackle Agent Absence and Attrition

8,809

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5 Ways to Stop Your Agents From Leaving

2,994

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10 Ideas to Keep a Happy and Healthy Workforce

3,956

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58 Ways to Change Your Contact Centre

6,219

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How to Coach Agents for Attitude

14,619

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How to Motivate Employees for Less Than £50 Per Week

17,806

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Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

8,192

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Five tips to improve customer retention

7,054

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Sixteen initiatives to ensure your staff enjoy coming to work

20,620

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Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers

20,665

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Top Customer Service Strategies – No.1 Recruit and Train the Right People

8,644

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