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Articles - Retention

Explore our range of resources on retention strategies in contact centres, to develop loyalty and long-term satisfaction.

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Hang On a Minute… Is AI Worsening EX?

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How to Change Your Shift Patterns – Without Losing Your Best Agents!

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Improve Your CX Strategy – Clever Ideas From Bupa’s Contact Centre!

Video Image: What’s Really Stopping Your Talent From Blooming?

What’s Really Stopping Your Talent From Blooming?

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Successful Customer Retention Strategies From Specsavers

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Top 10 Customer Experience KPIs

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What Is Customer Retention?

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What Is a Customer Retention Strategy?

On purple background, pen writing on paper note QUIET QUITTING

What Is Quiet Quitting?

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6 Contact Centre Initiatives You Can’t Ignore

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How to Combat Quiet Quitting in the Call Centre

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Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre

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How to Calculate Customer Profitability

10 Innovative Ways to Create Customer Value

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5 Customer Engagement Strategies That You Cannot Ignore

11 Customer Retention Strategies

Call Centre Problems image

The Top Ten Call Centre Problems

Create a Contact Centre Orientation Plan to Reduce Attrition

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

6 Ways to Wow and Win Back Lost Customers

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Does Your Contact Centre Need a “Colleague Experience Manager”?

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5 Things That Will Drive Your Staff Away

29 Strategies to Tackle Agent Absence and Attrition

5 Ways to Stop Your Agents From Leaving

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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