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Articles - Retention

Explore our range of resources on retention strategies in contact centres, to develop loyalty and long-term satisfaction.

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Hang On a Minute… Is AI Worsening EX?

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How to Change Your Shift Patterns – Without Losing Your Best Agents!

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Improve Your CX Strategy – Clever Ideas From Bupa’s Contact Centre!

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What’s Really Stopping Your Talent From Blooming?

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Successful Customer Retention Strategies From Specsavers

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Top 10 Customer Experience KPIs

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What Is Customer Retention?

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What Is a Customer Retention Strategy?

On purple background, pen writing on paper note QUIET QUITTING

What Is Quiet Quitting?

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6 Contact Centre Initiatives You Can’t Ignore

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How to Combat Quiet Quitting in the Call Centre

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Don’t Let the Menopause Compromise Staff Retention in Your Contact Centre

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How to Calculate Customer Profitability

10 Innovative Ways to Create Customer Value

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5 Customer Engagement Strategies That You Cannot Ignore

11 Customer Retention Strategies

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The Top Ten Call Centre Problems

Create a Contact Centre Orientation Plan to Reduce Attrition

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

6 Ways to Wow and Win Back Lost Customers

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Does Your Contact Centre Need a “Colleague Experience Manager”?

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5 Things That Will Drive Your Staff Away

29 Strategies to Tackle Agent Absence and Attrition

5 Ways to Stop Your Agents From Leaving