What Is Conversation Tagging? Related Articles Top 5 Chat Conversation Tagging Challenges How To Build A Stronger Tagging Taxonomy To Analyze Customer Feedback Conversation Analytics: Definition and Benefits The Role of Specialized AI Techniques in Conversation Intelligence © lexiconimages - Adobe Stock - 529045146 112 Filed under - Definitions, Playvox What Is Conversation Tagging? Tagging is the process of assigning meaningful labels to your customer chat conversations. By meaningful labels, I mean labels that specifically describe what the chat conversation is about – in essence, a brief one- or two-word summary. These labels, otherwise known as tags, act as a reminder so that you can later remember the contents of the conversation at a glance. Tags also work as a tool for grouping multiple related conversations together, so that all the conversations about a specific topic are retrieved during a search. This way you see all relevant conversations together in one place. Thanks to Playvox Author: Rachael Trickey Published On: 28th Oct 2022 - Last modified: 21st Aug 2023 Read more about - Definitions, Playvox Recommended Articles Top 5 Chat Conversation Tagging Challenges How To Build A Stronger Tagging Taxonomy To Analyze Customer Feedback Conversation Analytics: Definition and Benefits The Role of Specialized AI Techniques in Conversation Intelligence Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter