What Is Conversation Tagging? Related Articles How To Build A Stronger Tagging Taxonomy To Analyze Customer Feedback Top 5 Chat Conversation Tagging Challenges Conversation Intelligence Explained What Is a Conversation Intelligence Platform? © lexiconimages - Adobe Stock - 529045146 139 Filed under - Definitions, Playvox What Is Conversation Tagging? Tagging is the process of assigning meaningful labels to your customer chat conversations. By meaningful labels, I mean labels that specifically describe what the chat conversation is about – in essence, a brief one- or two-word summary. These labels, otherwise known as tags, act as a reminder so that you can later remember the contents of the conversation at a glance. Tags also work as a tool for grouping multiple related conversations together, so that all the conversations about a specific topic are retrieved during a search. This way you see all relevant conversations together in one place. Thanks to Playvox Author: Rachael Trickey Published On: 28th Oct 2022 - Last modified: 21st Aug 2023 Read more about - Definitions, Playvox Recommended Articles How To Build A Stronger Tagging Taxonomy To Analyze Customer Feedback Top 5 Chat Conversation Tagging Challenges Conversation Intelligence Explained What Is a Conversation Intelligence Platform? Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter