What Is Conversation Tagging?

tagging tiles
183
Filed under - Definitions,

What Is Conversation Tagging?

Tagging is the process of assigning meaningful labels to your customer chat conversations. By meaningful labels, I mean labels that specifically describe what the chat conversation is about  –  in essence, a brief one- or two-word summary.

These labels, otherwise known as tags, act as a reminder so that you can later remember the contents of the conversation at a glance.

Tags also work as a tool for grouping multiple related conversations together, so that all the conversations about a specific topic are retrieved during a search. This way you see all relevant conversations together in one place.

Thanks to Playvox

Author: Rachael Trickey

Published On: 28th Oct 2022 - Last modified: 21st Aug 2023
Read more about - Definitions,

Follow Us on LinkedIn

Recommended Articles

Organisation concept of hierarchy tags
How To Build A Stronger Tagging Taxonomy To Analyze Customer Feedback
Peg holding speech bubble with exclamation mark
Top 5 Chat Conversation Tagging Challenges
Two heads facing each other conversation intelligence and understanding
Benefits and Best Practices for Adopting Conversation Intelligence
Business concept growth success - hand arranging wood block stacking as step
The Benefits of Conversation and Speech Analytics