What Is Conversation Tagging?
Tagging is the process of assigning meaningful labels to your customer chat conversations. By meaningful labels, I mean labels that specifically describe what the chat conversation is about – in essence, a brief one- or two-word summary.
These labels, otherwise known as tags, act as a reminder so that you can later remember the contents of the conversation at a glance.
Tags also work as a tool for grouping multiple related conversations together, so that all the conversations about a specific topic are retrieved during a search. This way you see all relevant conversations together in one place.
Thanks to Playvox