What Is Conversation Tagging?

tagging tiles

57
Filed under - Definitions,

What Is Conversation Tagging?

Tagging is the process of assigning meaningful labels to your customer chat conversations. By meaningful labels, I mean labels that specifically describe what the chat conversation is about  –  in essence, a brief one- or two-word summary.

These labels, otherwise known as tags, act as a reminder so that you can later remember the contents of the conversation at a glance.

Tags also work as a tool for grouping multiple related conversations together, so that all the conversations about a specific topic are retrieved during a search. This way you see all relevant conversations together in one place.

Thanks to Playvox

Published On: 28th Oct 2022
Read more about - Definitions,


Recommended Articles

Organisation concept of hierarchy tags
How To Build A Stronger Tagging Taxonomy To Analyze Customer Feedback
Peg holding speech bubble with exclamation mark
Top 5 Chat Conversation Tagging Challenges
An image of two heads shaped out of trees with puzzle markings in the leaves
The Art of Conversation in Customer Service
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.