What Is Microlearning? Related Articles AI Microlearning: Agility and Scale for Frontline Training The Best Uses for e-Learning in the Contact Centre 50 Call Centre Training Tips Definition: Contact Centre Jargon and Terminologies © Piscine26 - Shutterstock - 1862867644 Filed under - Definitions, Centrical, Training Microlearning is the delivery of bite-sized learning modules delivered in the flow of work, enabling employees to complete each module in just a few minutes. Because it is delivered in small increments, and often followed by a quiz, employees are much more likely to engage, and it’s a great way to reinforce the information learned through more formal training or share and validate understanding of organizational updates (e.g. new process updates, new product updates, etc.). Think of microlearning as an enhancement to traditional training, and not a replacement. Additionally, when leveraging AI, microlearning activities can be triggered based on individual performance and knowledge gaps, making it both timely and relevant to every employee’s unique needs. Thanks to Centrical Author: Robyn Coppell Published On: 16th Jun 2023 Read more about - Definitions, Centrical, Training Recommended Articles AI Microlearning: Agility and Scale for Frontline Training The Best Uses for e-Learning in the Contact Centre 50 Call Centre Training Tips Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter