Articles - Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

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Top Tactics to Improve First Contact Resolution (FCR)
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The Ultimate Guide to Call Centre Agent Performance Dashboards
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Centrical Introduces a Set of New AI-Driven Features
Empowerment concept with five people in nature at sunset
New Ways to Empower Agents in 2025
Centrical boosting agents webinar
Recorded Webinar: Boosting Agent and Team Leader Effectiveness in Customer Service
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Movers and Shakers March 2025
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Play to Win! 10 Steps to Gamify Your Contact Centre
Quick Wins to Improve Your C-Sat Scores
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Contact Centre Trends to Watch in 2025: A Transformative Year Ahead
Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas We Heard
Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas
Team leader helping call centre agent
Centrical Launches New AI Solution to Improve Management Efficiency
Survey chapter - technology, metrics, channels and more 2023
Latest Trends in Technology, Metrics, and Channel Choice
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5 Low-Lift, High-Impact AI Use Cases to Implement Now
Capacity Planning Concept
The 2024 Guide to Contact Centre Capacity Planning
Wellbeing and DE&I Questions Cover from General Section of 2023 Survey
Industry Stepping Up With Wellbeing and DE&I Strategies
Automation and optimisation concept
Contact Centre Automation: How to Boost Efficiency
Artificial Intelligence (AI) Chapter Cover 2023
Research Insights – Where Are Contact Centres on Their AI Journey?
Graph in speech bubble - speech analytics concept
5 Benefits of Call Centre Speech Analytics
Call centre agents sat at desks
How to Use Workforce Management in Contact Centres
Robot and human cooperating in jigsaw puzzle
When “White Lotus” Meets CX, or the Future of EX
compass with the word efficiency on it.
Contact Centre Efficiency: 9 Strategies for Improvement
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Leveraging AI to Drive Revenue Growth in Customer Service
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10 Innovative Ways to Gamify Corporate Training in 2024
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Centrical and Ocado Win Partnership Award

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Webinar Replay: Boosting Agent and Team Leader Effectiveness in Customer Service
 
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