Articles - Training

What I've Learned Featured Image

1,194

What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual

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UK Phonetic Alphabet – Free Download

What I've Learned Featured Image

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What I’ve Learned From Running a Contact Centre – Think of an Agent as a Teacher

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22,350

How to Coach Empathy in the Contact Centre – With Three Training Exercises

23,407

Train Team Leaders Well

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2,130

25 Affirmative Words and Statements to Support Customers

Keep agents attention during team meetings and training sessions

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12 Ideas to Keep Agents Engaged During Meetings and Training Sessions

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10,157

The Top 10 Reassurance Statements for Customer Service

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980

The Best Ways of Providing Corrective and Nurturing Feedback

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1,273

Coaching Talkative Advisors to Provide Better Customer Service

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1,934

Going From Induction to Onboarding

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2,800

How to Conduct a Skills Audit and Coaching Plan

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1,453

20 Ways to Upskill Your Contact Centre Advisors

Customer Service Role Plays Movie Clapper

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9 Customer Service Role Plays

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How to Improve Your Remote Contact Centre Learning Strategy

A photo of a customer service advisor having a conversation

1,840

20 Expert Ideas to Improve Your Customer Service Skills

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5,564

10 Great Ideas for Successful Call Centre Coaching Sessions

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6,402

How to Achieve Excellent Customer Service Through Coaching

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38,046

10 Strategies for Overcoming Objection Handling in Sales

3,772

Super-Agents: The Top Ten Qualities of Great Contact Centre Agents

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2,178

5 Ways to Rethink Contact Centre Training

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7,436

16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques

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What is the Phonetic Alphabet?

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10 Ways to Reduce New Employee Attrition