Page
Group
Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Metrics
Planning
Quality
Technology
Explore
TV
Call Centre TV
Recorded Webinars
Resources
Reports
Research
Directory
Recorded Webinars
Podcasts
FAQs
Definitions
Newsletter
Tips
Hints & tips
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Case Studies
Videos
Events
Forum
LinkedIn Community
Advertise
Advertise
Media Pack
About Us
Articles - Training
Next
1,194
What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual
844
UK Phonetic Alphabet – Free Download
754
What I’ve Learned From Running a Contact Centre – Think of an Agent as a Teacher
22,350
How to Coach Empathy in the Contact Centre – With Three Training Exercises
23,407
Train Team Leaders Well
2,130
25 Affirmative Words and Statements to Support Customers
1,342
12 Ideas to Keep Agents Engaged During Meetings and Training Sessions
10,157
The Top 10 Reassurance Statements for Customer Service
980
The Best Ways of Providing Corrective and Nurturing Feedback
1,273
Coaching Talkative Advisors to Provide Better Customer Service
1,934
Going From Induction to Onboarding
2,800
How to Conduct a Skills Audit and Coaching Plan
1,453
20 Ways to Upskill Your Contact Centre Advisors
14,227
9 Customer Service Role Plays
933
How to Improve Your Remote Contact Centre Learning Strategy
1,840
20 Expert Ideas to Improve Your Customer Service Skills
5,564
10 Great Ideas for Successful Call Centre Coaching Sessions
6,402
How to Achieve Excellent Customer Service Through Coaching
38,046
10 Strategies for Overcoming Objection Handling in Sales
3,772
Super-Agents: The Top Ten Qualities of Great Contact Centre Agents
2,178
5 Ways to Rethink Contact Centre Training
7,436
16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques
74,678
What is the Phonetic Alphabet?
5,960
10 Ways to Reduce New Employee Attrition
Next
Editor's Pick
What Is WFM?
Call Centre IVRs – How to Review and Improve Your IVR
UK Phonetic Alphabet – Free Download
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
Latest Resources
eBook: Build Your Ideal Workforce Engagement Management Solution
White Paper: The Changing Landscape of Customer Communications
Upcoming Events
5 Tips for Coaching Employees to Improve Performance – Webinar
Wed 01 Jun 2022
CX North America
Tue 07 Jun 2022
Latest Insights
How Predictive Dialers Work and Why They’re Essential
5 Ways to be a Better Ally in Contact Centers
Latest News
Vonage Leads the 2022 CPaaS Omdia Universe Report
Swim England Embraces the Flexibility of Remote Work With 8×8
Popular Pages
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?
Top 25 Positive Words, Phrases and Empathy Statements
The Top 25 Words to Describe Yourself on Your CV