Home
Webinars
Upcoming Webinars
Recorded Webinars
Events Calendar
Forum
Answers
Industry Insights
Tips
Jonty's Tips
Hints & tips
Life
Humour
Games
Jargon
Strategy
Polls
Management
Life
Tips
Skills
Motivation
Customer Experience
Empathy
Technology
White Papers
Directory
Guides
Definitions
Outbound Dialing
Call Recording
WFM
IVR
Jargon
Erlang Calculator
Tools
Skills
Erlang Calculator
Online Forecasting
Multi-Channel Calculator
Erlang
Online Calculator
Excel Calculator
Erlang Formula
What is an Erlang?
Erlang Calculation
News
Call Centre News
Industry Insights
Events
Free Newsletter
White Papers
Events
Event Calendar
Webinars
Recorded Webinars
Conferences
Training
Jobs
Advertise
Advertise
Media Pack
Directory
About Us
Newsletter
Articles about Training
Next
The Top Ten Uses for Call Recordings
716
Read more...
How to Build Customer Trust in the Contact Centre
1,069
Read more...
How to Develop Coaches and Mentors in a Contact Centre
1,256
Read more...
First Aid for Coaching Call Centre Advisors
754
Read more...
The Johari Window: A Contact Centre Training Tool
1,238
Read more...
Top Tips for Building Rapport on the Telephone
200,040
Read more...
8 Things to Remember When Changing Contact Centre Business Processes
1,576
Read more...
21 Top Tips for Appointment Setting
82,641
Read more...
Don’t Do ANYTHING Until You Have Done These 10 Things!
9,030
Read more...
Give Agents the Right Tools to Do Their Job
2,328
Read more...
Next
Get Connected 2018
Join Puzzel for this Exceptional Customer Experience Event focussing on People, Process and Technology!
04
00
45
51
Days
Hours
Mins
Secs
Register Now >>
Newsletter
Get the latest content from Call Centre Helper straight to your inbox
Choose from the below options the content that you really want to receive.
Weekly Newsletter
Webinars & Events
Contact Centre Reports, Surveys and White Papers
Hot Tools
Online
Erlang Calculator
Download
Erlang C Calculator Excel – Including Shrinkage
Download
Free Call Monitoring and Coaching Form
Download
Monthly Forecasting Excel Spreadsheet Template
Online
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
Upcoming Webinars
Webinar
Webinar: Moving to Digital Customer Service
Register Now
Webinar
Webinar: Hints and Tips for Helping People be Better at Their Job
Register Now
Latest From the Forum
Forum
Mark Smith |
16 hours ago
Shrinkage across different days of the week
Forum
Jim Butler |
2 days ago
Shrinkage across different days of the week
Forum
Mark Robinson |
2 days ago
Shrinkage calculation
Forum
Zebra Support |
2 days ago
Any callcenter interested to work with Forex
Forum
Felix Mendez |
2 days ago
Sample Inbound Call Center SOP
Forum
Azher Sheikh |
3 days ago
Time and Motion Study
Directory
View our full directory
Popular Pages
Top 25 Positive Words, Phrases and Empathy Statements
The Top 25 Words to Use on Your CV
Top 50 Customer Service Interview Questions – with Answers
The Right Words and Phrases to Say to an Angry Customer
18 Empathy Statements That Help Improve Customer-Agent Rapport
Erlang C Calculator Excel – Including Shrinkage
The Top 12 Acknowledgement Statements for Customer Service
The Best Customer Service Greeting Phrases – with Examples
Motivational Games for Employees
Dealing with Angry Customers
How to Setup a Call Centre from Scratch – The Checklist
Motivational Games for Call Centres
Editors Pick
How to Calculate Productivity in the Contact Centre
The Wrong Words and Phrases to Use on a Sales Call
How to Inspire Contact Centre Agents to Improve Their Performance
Positive Customer Service Language for Positive Conversations
Latest Resources
Report: Blended AI – The Future of Customer Service Is Here
White Paper: Analyzing the Future of Customer Care
Latest Insights
Silos: The Hidden Killer of Good Customer Experiences
5 Common Mistakes in Your Call Centre Script
Upcoming Events
Jun
27
Get Connected 2018
Read More
Jun
28
G-SUMMIT London 2018
Read More
Latest News
CallMiner Eureka Starter Now Available on AWS Marketplace
Serenova Fully Integrates Quality Management with CxEngage
Latest Resources
White Paper: A Quick Guide to an Omnichannel Contact Centre
Case Study: How AI Transformed Reporting Analytics at Telesure
Latest News
NewVoiceMedia Named as a Leader for Contact Centre in the Cloud
Working From Home Tops Workplace Productivity
Don't do ANYTHING until you have done these 10 things!
Learn Why Customers Contact
Involve Agents in Strategy
Fix 3 Common Process Problems
Make Customer Feedback Visible
Train your Team Leaders Well
Stop the Obsession with Efficiency
Stop Firefighting - Start Planning
Write the Business Case
Give Agents the Right Tools
Create a Positive Culture
Read the
Contact Centre Manifesto
