Training | Call Centre Helper

Articles about Training

How to Build Customer Trust in the Contact Centre

1,129

How to Develop Coaches and Mentors in a Contact Centre

1,091

First Aid for Coaching Call Centre Advisors

650

The Johari Window: A Contact Centre Training Tool

1,018

Top Tips for Building Rapport on the Telephone

194,131

8 Things to Remember When Changing Contact Centre Business Processes

1,512

21 Top Tips for Appointment Setting

77,457

Don’t Do ANYTHING Until You Have Done These 10 Things!

7,923

Give Agents the Right Tools to Do Their Job

1,919

7 Simple Steps to Create a Successful Staff Training Plan

331