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Articles - Training
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660
Simple Ways to Give Remote Workers a Warm ‘Virtual’ Welcome
114
How to Take Ideas From Conference to Contact Centre
395
Metrics for Training Agents
206
Soft Skills Gaps Are More Important for Regular Training and Coaching
14,298
How to Structure a Quality Coaching Session
827
What Is the Best Way to Coach a Phone Call?
2,182
Spanish Phonetic Alphabet – Free Download
3,510
French Phonetic Alphabet – Free Download
1,551
Clever Ideas for Induction Programmes
1,013
What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual
58,003
UK Phonetic Alphabet – Free Download
1,050
What I’ve Learned From Running a Contact Centre – Think of an Agent as a Teacher
26,495
How to Coach Empathy in the Contact Centre – With Three Training Exercises
26,970
Train Team Leaders Well
9,391
25 Affirmative Words and Statements to Support Customers
1,723
12 Ideas to Keep Agents Engaged During Meetings and Training Sessions
37,239
The Top 10 Reassurance Statements for Customer Service
1,131
The Best Ways of Providing Corrective and Nurturing Feedback
1,512
Coaching Talkative Advisors to Provide Better Customer Service
2,242
Going From Induction to Onboarding
3,832
How to Conduct a Skills Audit and Coaching Plan
1,695
20 Ways to Upskill Your Contact Centre Advisors
21,621
9 Customer Service Role Plays
1,767
How to Improve Your Remote Contact Centre Learning Strategy
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Editor's Pick
Using Scheduling Playbooks to Manage Spikes in Service Demand
6 Contact Centre Initiatives You Can’t Ignore
How to Combat Quiet Quitting in the Call Centre
23 Things Every Contact Centre Manager Needs to STOP Doing in 2023
Latest Resources
eBook: Six Ways to Improve CX Using AI in Your Contact Centre
eBook: Collaborative Intelligence in the Contact Center
Upcoming Events
Disrupt 2023
Tue 07 Feb 2023
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Tue 07 Feb 2023
Latest Insights
How Technology Can Enhance Customer Communication and Engagement
How Does Engagement Technology Improve Patient Experience?
Latest News
New Survey Finds Consumers Give Chatbots a Failing Grade in CX
Five9 Grows CINP Network
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
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What is the Phonetic Alphabet?