Articles - Training

Happy new starter working remotely

660

Simple Ways to Give Remote Workers a Warm ‘Virtual’ Welcome

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114

How to Take Ideas From Conference to Contact Centre

training metric

395

Metrics for Training Agents

Soft Skills Gaps are More Important for Regular Training and Coaching

206

Soft Skills Gaps Are More Important for Regular Training and Coaching

coaching session

14,298

How to Structure a Quality Coaching Session

coach sports

827

What Is the Best Way to Coach a Phone Call?

Spanish Flag in speech bubble over letters

2,182

Spanish Phonetic Alphabet – Free Download

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3,510

French Phonetic Alphabet – Free Download

1,551

Clever Ideas for Induction Programmes

What I've Learned Featured Image

1,013

What I’ve Learned From Running a Contact Centre – Everyone in Your Team Is an Individual

Stationery, chalkboard and UK flag on color background with words

58,003

UK Phonetic Alphabet – Free Download

What I've Learned Featured Image

1,050

What I’ve Learned From Running a Contact Centre – Think of an Agent as a Teacher

A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre

26,495

How to Coach Empathy in the Contact Centre – With Three Training Exercises

26,970

Train Team Leaders Well

Person holding and looking up to speech bubble

9,391

25 Affirmative Words and Statements to Support Customers

Keep agents attention during team meetings and training sessions

1,723

12 Ideas to Keep Agents Engaged During Meetings and Training Sessions

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37,239

The Top 10 Reassurance Statements for Customer Service

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1,131

The Best Ways of Providing Corrective and Nurturing Feedback

Two people with a can phone on an orange background

1,512

Coaching Talkative Advisors to Provide Better Customer Service

A picture of a road heading into a city with a white arrow on the tarmac

2,242

Going From Induction to Onboarding

A picture of a coach planning for a sports manoeuvre

3,832

How to Conduct a Skills Audit and Coaching Plan

A picture of a juggling seal

1,695

20 Ways to Upskill Your Contact Centre Advisors

Customer Service Role Plays Movie Clapper

21,621

9 Customer Service Role Plays

A photo of an online learning session

1,767

How to Improve Your Remote Contact Centre Learning Strategy