What Is Positive Scripting?

reading script

Positive scripting is the process of designing a customer service script and formulating a message so as not to frustrate or upset your customers.

It can also be used to guide a customer towards a desired outcome. For example, upselling a customer to a premium-rate contract instead of a standard-rate one.

Author: Rachael Trickey

Published On: 12th Aug 2022
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