What Is Positive Scripting? Related Articles How to Succeed With Positive Scripting in Customer Service The Top 25 Positive Words and Phrases for Customer Service An Introduction to Call Scripting The Do's and Don'ts of Call Scripting © Alexey - Adobe Stock - 350200588 490 Filed under - Definitions, Call Scripting, Positive words Positive scripting is the process of designing a customer service script and formulating a message so as not to frustrate or upset your customers. It can also be used to guide a customer towards a desired outcome. For example, upselling a customer to a premium-rate contract instead of a standard-rate one. Author: Rachael Trickey Published On: 12th Aug 2022 Read more about - Definitions, Call Scripting, Positive words Recommended Articles How to Succeed With Positive Scripting in Customer Service The Top 25 Positive Words and Phrases for Customer Service An Introduction to Call Scripting The Do's and Don'ts of Call Scripting Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter