Articles - Call Scripting

People on phones in a queue

2,566

IVR Messaging: 11 Excellent On-Hold Messages to Keep Customers Engaged

Person holding a tablet with message bubbles above it

3,122

How to Write Good Customer Support Chat Scripts – With Examples

A picture of a glowing arrow penetrating a barrier

404

Getting Past Gatekeepers to Actually Speaking With Decision-Makers

A picture of someone experiencing the virtual technology world

5,644

Call Centre Software: What Should You Be Looking Out For?

Young businessman working in call centre. He is sitting at the table in headset

134,525

How to Develop the Best Contact Centre Script

Postive Scripting for Customer Service

142,189

Positive Scripting for Customer Service

23,966

How to Write an IVR Script – With an Example

film script

9,263

What is a Script?

800

It is Most Common for an Agent to Address the Caller as Mr/Mrs…

7,917

16 Mistakes to Avoid With Call Scripting

7,764

Trade Secrets: Simple Ways to Improve Call Scripting

2,998

Do Scripts Still Have a Place in the Contact Centre?

43,046

The Do’s and Don’ts of Call Scripting

8,533

To Script or Not to Script? That is the Question

13,602

Seven deadly sins of call scripting

30,650

The Best Ways to Use Call Scripts

18,628

How to Make a Good Script Invisible to the Customer

20,860

Scripting in outbound calls

7,679

Outbound scripting software