Articles - Call Scripting

reading script

138

What Is Positive Scripting?

People on phones in a queue

5,453

IVR Messaging: 11 Excellent On-Hold Messages to Keep Customers Engaged

Person holding a tablet with message bubbles above it

7,888

How to Write Good Customer Support Chat Scripts – With Examples

A picture of a glowing arrow penetrating a barrier

607

Getting Past Gatekeepers to Actually Speaking With Decision-Makers

A picture of someone experiencing the virtual technology world

6,804

Call Centre Software: What Should You Be Looking Out For?

Young businessman working in call centre. He is sitting at the table in headset

136,002

How to Develop the Best Contact Centre Script

Postive Scripting for Customer Service

162,813

Positive Scripting for Customer Service

26,104

How to Write an IVR Script – With an Example

film script

11,035

What is a Script?

1,060

It is Most Common for an Agent to Address the Caller as Mr/Mrs…

8,458

16 Mistakes to Avoid With Call Scripting

8,092

Trade Secrets: Simple Ways to Improve Call Scripting

3,163

Do Scripts Still Have a Place in the Contact Centre?

43,624

The Do’s and Don’ts of Call Scripting

8,713

To Script or Not to Script? That is the Question

13,791

Seven deadly sins of call scripting

30,847

The Best Ways to Use Call Scripts

18,820

How to Make a Good Script Invisible to the Customer

21,358

Scripting in outbound calls

7,854

Outbound scripting software