Articles - Call Scripting

reading script

343

What Is Positive Scripting?

People on phones in a queue

4,361

IVR Messaging: 11 Excellent On-Hold Messages to Keep Customers Engaged

Person holding a tablet with message bubbles above it

6,484

How to Write Good Customer Support Chat Scripts – With Examples

A picture of a glowing arrow penetrating a barrier

603

Getting Past Gatekeepers to Actually Speaking With Decision-Makers

A picture of someone experiencing the virtual technology world

6,260

Call Centre Software: What Should You Be Looking Out For?

Young businessman working in call centre. He is sitting at the table in headset

135,300

How to Develop the Best Contact Centre Script

Postive Scripting for Customer Service

153,299

Positive Scripting for Customer Service

25,272

How to Write an IVR Script – With an Example

film script

10,089

What is a Script?

952

It is Most Common for an Agent to Address the Caller as Mr/Mrs…

8,206

16 Mistakes to Avoid With Call Scripting

7,953

Trade Secrets: Simple Ways to Improve Call Scripting

3,092

Do Scripts Still Have a Place in the Contact Centre?

43,355

The Do’s and Don’ts of Call Scripting

8,646

To Script or Not to Script? That is the Question

13,700

Seven deadly sins of call scripting

30,744

The Best Ways to Use Call Scripts

18,753

How to Make a Good Script Invisible to the Customer

21,248

Scripting in outbound calls

7,762

Outbound scripting software