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Articles about Call Scripting

Young businessman working in call centre. He is sitting at the table in headset

How to Develop the Best Contact Centre Script

117,760

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Positive Scripting for Customer Service

35,096

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Contact Centre Jargon and Terminologies

193,158

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How to Write an IVR Script – With an Example

9,213

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Call Centre Definition: Script

3,408

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It is Most Common for an Agent to Address the Caller as Mr/Mrs…

435

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16 Mistakes to Avoid With Call Scripting

4,702

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Trade Secrets: Simple Ways to Improve Call Scripting

6,171

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Do Scripts Still Have a Place in the Contact Centre?

2,480

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The Do’s and Don’ts of Call Scripting

40,675

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To Script or Not to Script? That is the Question

7,483

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Seven deadly sins of call scripting

12,843

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The Best Ways to Use Call Scripts

29,228

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How to Make a Good Script Invisible to the Customer

17,559

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Scripting in outbound calls

19,092

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Outbound scripting software

6,616

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