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Articles - Call Scripting
An Introduction to Call Scripting
What Is Positive Scripting?
IVR Messaging: 11 Excellent On-Hold Messages to Keep Customers Engaged
How to Write Good Customer Support Chat Scripts – With Examples
Getting Past Gatekeepers to Actually Speaking With Decision-Makers
Call Centre Software: What Should You Be Looking Out For?
How to Develop the Best Contact Centre Script
Positive Scripting for Customer Service
How to Write an IVR Script – With an Example
What is a Script?
It is Most Common for an Agent to Address the Caller as Mr/Mrs…
16 Mistakes to Avoid With Call Scripting
Trade Secrets: Simple Ways to Improve Call Scripting
Do Scripts Still Have a Place in the Contact Centre?
The Do’s and Don’ts of Call Scripting
To Script or Not to Script? That is the Question
Seven deadly sins of call scripting
The Best Ways to Use Call Scripts
How to Make a Good Script Invisible to the Customer
Scripting in outbound calls
Outbound scripting software
Call Volumes Up? Here’s What You Can Do About It
How to Turn a Bad Agent Into a Good Agent
The Top 5 Agent Performance Metrics
7 Ways Technology Can Help Exceed Service Level Targets
Report: How to Identify and Support Vulnerable Customers
eBook: The Impact of AI on the Contact Centre
Train & Retain: How to Boost Retention With Effective Training – Webinar
Tue 27 Feb 2024
CCW Australia and New Zealand
Wed 28 Feb 2024
Empowering the Connected Rep to Drive Customer Service Success
What It Takes to Accomplish Workforce Optimization
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
What Does Voice and Non-Voice Process Mean in Business Process Outsourcing (BPO)?
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?