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Articles - Call Scripting

Find and explore a range of content on effective call scripting to guide agents and maintain consistency in customer service.

Writing positive scripting concept with a notepad and words

Positive Scripting Examples for Better Customer Conversations

Person checking script

An Introduction to Call Scripting

reading script

What Is Positive Scripting?

People on phones in a queue

IVR Messaging: 11 Examples of On-Hold Messages

Person holding a tablet with message bubbles above it

How to Write Good Customer Support Live Chat Scripts – With Examples

A picture of a glowing arrow penetrating a barrier

Getting Past Gatekeepers to Actually Speaking With Decision-Makers

A picture of someone experiencing the virtual technology world

Call Centre Software: What Should You Be Looking Out For?

Young businessman working in call centre. He is sitting at the table in headset

How to Develop the Best Contact Centre Script

Call centre worker looking at script and smiling

Positive Scripting For Customer Service – With Examples

How to Write an IVR Script – With an Example

film script

What is a Script?

It is Most Common for an Agent to Address the Caller as Mr/Mrs…

16 Mistakes to Avoid With Call Scripting

Trade Secrets: Simple Ways to Improve Call Scripting

Do Scripts Still Have a Place in the Contact Centre?

The Do’s and Don’ts of Call Scripting

To Script or Not to Script? That is the Question

Seven deadly sins of call scripting

The Best Ways to Use Call Scripts

How to Make a Good Script Invisible to the Customer

Scripting in outbound calls

Outbound scripting software

babelforce AHT Guide Box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

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