The Leading Contact Centre Magazine

Articles about Call Scripting

How to Develop the Best Contact Centre Script

115,732

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Positive Scripting for Customer Service

30,605

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Contact Centre Jargon and Terminologies

185,342

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How to Write an IVR Script – With an Example

8,296

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Call Centre Definition: Script

3,316

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It is Most Common for an Agent to Address the Caller as Mr/Mrs…

420

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16 Mistakes to Avoid With Call Scripting

4,541

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Trade Secrets: Simple Ways to Improve Call Scripting

6,049

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Do Scripts Still Have a Place in the Contact Centre?

2,446

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The Do’s and Don’ts of Call Scripting

40,471

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To Script or Not to Script? That is the Question

7,419

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Seven deadly sins of call scripting

12,782

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The Best Ways to Use Call Scripts

29,134

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How to Make a Good Script Invisible to the Customer

17,467

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Scripting in outbound calls

18,934

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Outbound scripting software

6,523

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