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Articles - Positive words

Find and explore a range of content on using positive words in contact centres to enhance customer interactions and satisfaction.

Writing positive scripting concept with a notepad and words

Positive Scripting Examples for Better Customer Conversations

Complementary words for customer service with hand pointing at speech bubble

Complementary Words for Customer Service

Illustration of a person smiling and holding hand like a phone

The Truth About Body Language on the Phone

Person looking thoughtful with a question mark in speech bubble

Techniques to Improve Your Probing Questions

Yellow landline phone with speech bubbles - customer service closing statements

The Top 10 Call-Closing Statement Examples

Reassurance Statements for Customer service

Reassurance Statements in Customer Service – With Examples

Acknowledgement Statements text written on notebook

The Top 10 Acknowledgement Statements for Customer Service

Compliment Words Customer Service - wordcloud

100 Complimentary Words and Phrases to Use in Customer Service

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service With Examples

AER Statements written over paper speech bubbles - acknowledgment empathy reassurance

AER Statements for Customer Service

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

The Top 25 Positive Words and Phrases for Customer Service

Graphic of Good Words to Describe Yourself on a CV

The Top 50 Words to Describe Yourself on Your CV in 2024

reading script

What Is Positive Scripting?

Group of people putting their hands in centre with the words assurance statements for customer service

Assurance Statements in Customer Service – With Examples

Person holding and looking up to speech bubble

25 Affirmative Words and Statements to Support Customers

A vector illustration of a person with a speech bubble

Customer Service Language – With Examples

A picture nice words to say to someone

Customer Service: 50 Nice Words to Say to Someone

A picture of English language letters

Customer Service Language: Changing the Language of Your Contact Centre

A picture of positive speech bubbles

27 Positive Statements to Use In Difficult Situations

Call Centre Power Words for Customer Service

100 Power Words to Use in Customer Service with Examples

Happy woman reading a letter on a table at home

How to Write a Great Customer Service Letter – With Examples

Call centre worker looking at script and smiling

Positive Scripting For Customer Service – With Examples

Mixed smileys on sticky notes, white background

Positive Language for Customer Service Conversations – With Examples

Person on a sales call

The Right Words and Phrases to Use on a Sales Call

NICE CXone Vulnerability Report 2025 Box

Editor's Pick

Thumbnail Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on Different Channels

Thumbnail 7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

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