Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Tech
Insights
AI
Analytics
Call Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
TV
Call Centre TV
Recorded Webinars
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
Articles - Positive words
Next
RECENT
POPULAR
The Best Call-Closing Statements – With Examples
The Top 15 Reassurance Statements for Customer Service
The Top 10 Acknowledgement Statements for Customer Service and Difficult Situations
150 Great Complimentary Words and Phrases to Use in Customer Service
Empathy Statements for Customer Service
Start Using AER Statements
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
What Is Positive Scripting?
The Top 10 Assurance Statements in Customer Service
25 Affirmative Words and Statements to Support Customers
Professional Language for Customer Service
Customer Service: 50 Nice Words to Say to Someone
Customer Service Language: Changing the Language of Your Contact Centre
27 Positive Statements to Use In Difficult Situations
The Best Power Words to Use in Customer Service
How to Write a Good Customer Service Letter – With Examples
Positive Scripting for Customer Service
Positive Language for Customer Service Conversations
The Right Words and Phrases to Use on a Sales Call
How to Build Rapport on the Phone
The Best Courtesy Words and Expressions to Use in Customer Service
The Best Customer Service Greeting Phrases – with Examples
Words and Phrases an Advisor Should NEVER Say to an Angry Customer
Next
Editor's Pick
21 Customer Service Apology Statements – With Examples
What to Look for When Buying a Dialler
The Top CCaaS Vendors for 2023/2024
How to Calculate Attrition Rate – The Formula
Latest Resources
eBook: Measure What Matters - Customer Loyalty
Guide: Contact Center Buyer's Guide
Upcoming Events
Agent Engagement Summit
Wed 04 Oct 2023
UCX Europe 2023
Wed 04 Oct 2023
Latest Insights
Bias, Accuracy and Benchmarking for Conversational AI
The Essential Roles of WFM in Call Centres
Latest News
How AI Will Revolutionize Retail Customer Experience
Case Study: Corsica Ferries Improves Omnichannel
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?