What Is Quiet Quitting? Related Articles How to Combat Quiet Quitting in the Call Centre What Does Quiet Quitting Mean for Contact Centres? The Quiet Quitting and Employee Engagement Link How to create a quiet room in your call centre © Ariya J - Shutterstock - 2193824977 160 Filed under - Definitions, Attrition, Employee Engagement, Retention What Is Meant by Quiet Quitting? Quiet Quitting in short is someone who is almost checking out of the role before actually quitting. Quiet Quitting has become a staple in the conversation when we talk about attrition, as well as remote and hybrid working – and it’s raising its head more and more. Perhaps when we use phrases like “coasting”, “clock watching” or “disengagement”, we are actually referring to Quiet Quitting without the label. That being said, the term Quiet Quitting may have crept into use to help mask the fact that, as a contact centre industry, we’ve not yet cracked how to engage our teams. Thanks to Garry Gormley, Founder and CEO of The FAB Group If you want to learn more about Quiet Quitting, read Garry’s article where this was taken from: How to Combat Quiet Quitting in the Call Centre Author: Robyn Coppell Published On: 9th Feb 2023 Read more about - Definitions, Attrition, Employee Engagement, Retention Recommended Articles How to Combat Quiet Quitting in the Call Centre What Does Quiet Quitting Mean for Contact Centres? The Quiet Quitting and Employee Engagement Link How to create a quiet room in your call centre Related Reports White Paper: Five Secrets of Top Performing Contact Centres eBook: Measure What Matters - Employee Satisfaction White Paper: How Contact Centres Can Become Employers of Choice eBook: Hit Business Goals, Engage Agents, and Delight Customers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter