What is Shift Inflex Related Articles Shift Planning – What You Need to Know to Best Engage Your Team Shift Planning FAQs Answered by an Expert 12 Shift-Planning Techniques The Best Ways to Organize Shift-Swaps © mrmohock - Adobe Stock - 191033703 3,298 Filed under - Forum What is Shift Inflex Hi Team, Can someone explain what is shift inflex ? Regards Vinod Question asked by Vinod Inflex Means Inflexibility Shift inflex (or schedule inflex) is a fudge factor to cover for things like adherence and shrinkage. It is a factor (typically 5% – 10%) that is added to the FTE number to allow staffing to meet service levels. Most often you find this in a shrinkage number. Sometimes it is used to limit maximum occupancy. With thanks to Jonty Shift Inflex What is formula of Shift Inflex ? With thanks to Ramesh Chandra Shift Inflex Formula There is no specific formula as it is a value to give better accuracy to your calculations. I would start with 10% and see how well this works. There is a link here to an article on how to calculate shrinkage With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 21st Apr 2022 Read more about - Forum Recommended Articles Shift Planning – What You Need to Know to Best Engage Your Team Shift Planning FAQs Answered by an Expert 12 Shift-Planning Techniques The Best Ways to Organize Shift-Swaps Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter