What is Shift Inflex Related Articles 12 Shift-Planning Techniques The Best Ways to Organize Shift-Swaps Shift Planning – What You Need to Know to Best Engage Your Team The Trials and Tribulations of Shift Swaps © mrmohock - Adobe Stock - 191033703 3,784 Filed under - Forum What is Shift Inflex Hi Team, Can someone explain what is shift inflex ? Regards Vinod Question asked by Vinod Inflex Means Inflexibility Shift inflex (or schedule inflex) is a fudge factor to cover for things like adherence and shrinkage. It is a factor (typically 5% – 10%) that is added to the FTE number to allow staffing to meet service levels. Most often you find this in a shrinkage number. Sometimes it is used to limit maximum occupancy. With thanks to Jonty Shift Inflex What is formula of Shift Inflex ? With thanks to Ramesh Chandra Shift Inflex Formula There is no specific formula as it is a value to give better accuracy to your calculations. I would start with 10% and see how well this works. There is a link here to an article on how to calculate shrinkage With thanks to Jonty Author: Jonty Pearce Reviewed by: Robyn Coppell Published On: 12th Apr 2022 - Last modified: 31st May 2024 Read more about - Forum Recommended Articles 12 Shift-Planning Techniques The Best Ways to Organize Shift-Swaps Shift Planning – What You Need to Know to Best Engage Your Team The Trials and Tribulations of Shift Swaps Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter