What Is Total Experience? Related Articles An Introduction to... Total Experience (TX) 30 Customer Experience Trends to Watch Out For Why Is Customer Experience Important? 21 Steps to a More Personalized Customer Experience © designium - Shutterstock - 2030840969 145 Filed under - Definitions, CX In today’s competitive consumer landscape, businesses must focus on delivering an exceptional experience to all their stakeholders. This means going beyond simply meeting customer expectations to creating truly memorable and engaging experiences. TX stands for Total Experience, and is a holistic approach to delivering exceptional experiences that encompasses all aspects of the customer journey. It includes customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX). Author: Robyn Coppell Published On: 9th Jun 2023 Read more about - Definitions, CX Recommended Articles An Introduction to... Total Experience (TX) 30 Customer Experience Trends to Watch Out For Why Is Customer Experience Important? 21 Steps to a More Personalized Customer Experience Related Reports eBook: How to Collect and Act on the Right Customer Insights Guide: Creating a Culture of Compassion in Retail Contact Centers Guide: Five Steps to Mastering Conversation Intelligence White Paper: Counting the Cost of CX for Financial Services Contact Centers Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter