What Is Total Experience? Related Articles An Introduction to... Total Experience (TX) 30 Customer Experience Trends to Watch Out For Definition: Contact Centre Jargon and Terminologies Top 10 Contact Centre Software and Technology © designium - Shutterstock - 2030840969 145 Filed under - Definitions, CX In today’s competitive consumer landscape, businesses must focus on delivering an exceptional experience to all their stakeholders. This means going beyond simply meeting customer expectations to creating truly memorable and engaging experiences. TX stands for Total Experience, and is a holistic approach to delivering exceptional experiences that encompasses all aspects of the customer journey. It includes customer experience (CX), employee experience (EX), user experience (UX), and multi-experience (MX). Author: Robyn Coppell Published On: 9th Jun 2023 Read more about - Definitions, CX Recommended Articles An Introduction to... Total Experience (TX) 30 Customer Experience Trends to Watch Out For Contact Centre Jargon and Terminologies Top 10 Contact Centre Software and Technology Related Reports eBook: Five Trendsetters in CX Innovation White Paper: How to Drive Business Improvements with Customer Insights Report: Customer Experience Horizons eBook: How Customers Can Lead Your Business Transformation in 2024 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter