White Paper: 11 Reasons Why Customer Service Chatbots Fail Filed under - Archived Content, eGain Virtual assistants are a white-hot topic nowadays. However, if you look beyond the hype, success stories are few and far between. Forrester’s latest research predicts a chatbot backlash this year. Here are 11 mistakes to avoid. White Paper written by: eGain Click here to download your copy of the white paper. Author: Rachael Trickey Published On: 16th Sep 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, eGain Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter