White Paper: 11 Reasons Why Customer Service Chatbots Fail


Virtual assistants are a white-hot topic nowadays. However, if you look beyond the hype, success stories are few and far between.

Forrester’s latest research predicts a chatbot backlash this year. Here are 11 mistakes to avoid.

White Paper written by: eGain

Click here to download your copy of the white paper.

Published On: 16th Sep 2019 - Last modified: 14th Apr 2020
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