Articles - eGain

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72

eGain to Present at Mobile World Congress 2022

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71

eGain Knowledge Hub Receives ServiceNow Certification

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2,405

2019 Survey Report: What Contact Centres Are Doing Right Now

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eGain Achieves FedRAMP Authorization with IRS Sponsorship

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eGain Announces 2021 NA Partner Award Winners

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66

eGain Knowledge Hub Available on Five9 CX Marketplace

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EGain Client Bags KMWorld Reality Award

3,511

30 Customer Experience Trends to Watch Out For

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1,405

eGain Partners With Avaya

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2,323

One in Every Five Contact Centres Make This Surprising Self-Service Mistake

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4,863

18 Tried and Tested Ways to Improve the Customer Experience

2,285

15 Essential Strategies to Reduce Staff Turnover

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2,612

29 Mistakes That Your Contact Centre Might Be Making

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3,461

20 Contact Centre Predictions for 2020

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2,041

15 Interesting Ways to Modernize Your Contact Centre

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137

eGain Reimagines Omnichannel Customer Engagement with Conversational Automation

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2,455

23 Considerations to Make Before Implementing a New Digital Channel

11,446

14 Practical Techniques to Improve Knowledge Management

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6,297

19 Contact Centre Queueing Strategies

2,890

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

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7,216

22 Contact Centre Cost Saving Ideas

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201

A-dec to Use AI-Powered Customer Support

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518

Case Study: European Tax Agency Implements a Virtual Assistant

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4,755

Artificial Intelligence in the Contact Centre: What You Should REALLY Know