Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Insights +
Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Cheat Sheets
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - eGain
Next
RECENT
POPULAR
eGain Partners With Talkdesk
eGain to Present at Mobile World Congress 2022
eGain Knowledge Hub Receives ServiceNow Certification
2019 Survey Report: What Contact Centres Are Doing Right Now
eGain Achieves FedRAMP Authorization with IRS Sponsorship
eGain Announces 2021 NA Partner Award Winners
eGain Knowledge Hub Available on Five9 CX Marketplace
EGain Client Bags KMWorld Reality Award
30 Customer Experience Trends to Watch Out For
eGain Partners With Avaya
One in Every Five Contact Centres Make This Surprising Self-Service Mistake
18 Tried and Tested Ways to Improve the Customer Experience
15 Essential Strategies to Reduce Staff Turnover
29 Mistakes That Your Contact Centre Might Be Making
20 Contact Centre Predictions for 2020
15 Interesting Ways to Modernize Your Contact Centre
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation
23 Considerations to Make Before Implementing a New Digital Channel
14 Practical Techniques to Improve Knowledge Management
19 Contact Centre Queueing Strategies
Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
22 Contact Centre Cost Saving Ideas
A-dec to Use AI-Powered Customer Support
Case Study: European Tax Agency Implements a Virtual Assistant
Next
Editor's Pick
18 Bad Habits That Kill CX
The Evolution of the Contact Centre
Get Sickness Under Control – 21 Management Tips
Open Questions to Use in Customer Service
Latest Resources
White Paper: The Power of AI-Driven Topic Analysis
eBook: How To Balance CX and Cost At Scale
Upcoming Events
Customer Contact Week (CCW) Nashville
Expanding Your Sales & Collections Strategy with Omnichannel Communication – Webinar
Latest Blogs
Can Call Deflection Really Boost Customer Connection?
Improving Your Self-Service Options Through Topic Analysis Insights
Featured Articles
The Top 10 Acknowledgement Statements for Customer Service
Empathy Statements for Customer Service With Examples
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service