Articles - eGain

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73

eGain to Present at Mobile World Congress 2022

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60

eGain Knowledge Hub Receives ServiceNow Certification

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1,354

2019 Survey Report: What Contact Centres Are Doing Right Now

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eGain Achieves FedRAMP Authorization with IRS Sponsorship

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eGain Announces 2021 NA Partner Award Winners

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55

eGain Knowledge Hub Available on Five9 CX Marketplace

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EGain Client Bags KMWorld Reality Award

2,802

30 Customer Experience Trends to Watch Out For

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1,338

eGain Partners With Avaya

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1,667

One in Every Five Contact Centres Make This Surprising Self-Service Mistake

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3,790

18 Tried and Tested Ways to Improve the Customer Experience

2,038

15 Essential Strategies to Reduce Staff Turnover

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2,091

29 Mistakes That Your Contact Centre Might Be Making

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3,080

20 Contact Centre Predictions for 2020

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1,539

15 Interesting Ways to Modernize Your Contact Centre

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98

eGain Reimagines Omnichannel Customer Engagement with Conversational Automation

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1,737

23 Considerations to Make Before Implementing a New Digital Channel

7,148

14 Practical Techniques to Improve Knowledge Management

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5,225

19 Contact Centre Queueing Strategies

2,202

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

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5,766

22 Contact Centre Cost Saving Ideas

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126

A-dec to Use AI-Powered Customer Support

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405

Case Study: European Tax Agency Implements a Virtual Assistant

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3,783

Artificial Intelligence in the Contact Centre: What You Should REALLY Know