Articles about eGain

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One in Every Five Contact Centres Make This Surprising Self-Service Mistake
1,046
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White Paper
White Paper: Transform Customer Service With Next-Gen Knowledge
265
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18 Tried and Tested Ways to Improve the Customer Experience
1,174
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Survey Report: What Contact Centres Are Doing Right Now (2019 Edition)
528
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15 Essential Strategies to Reduce Staff Turnover
894
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29 Mistakes That Your Contact Centre Might Be Making
1,160
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20 Contact Centre Predictions for 2020
2,020
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15 Interesting Ways to Modernize Your Contact Centre
845
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Egain white paper on chat and cobrowse customer service that pays off
White Paper: Chat and Cobrowse Customer Service That Pays Off
62
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eGain Reimagines Omnichannel Customer Engagement with Conversational Automation
54
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23 Considerations to Make Before Implementing a New Digital Channel
615
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Chat Bot
eGain to Offer Free Chatbots at Their Upcoming Annual Conference
61
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White Paper: 11 Reasons Why Customer Service Chatbots Fail
67
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14 Practical Techniques to Improve Knowledge Management
988
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19 Contact Centre Queueing Strategies
1,244
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Take Part In Our Survey and Benchmark Your Contact Centre
83
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Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
1,113
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22 Contact Centre Cost Saving Ideas
1,567
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A-dec to Use AI-Powered Customer Support
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Case Study: European Tax Agency Implements a Virtual Assistant
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