Articles about eGain

Next
30 Customer Experience Trends to Watch Out For
1,054
Read more...
A photo of paper figurines high-fiving
eGain Partners With Avaya
221
Read more...
A picture of somebody making a mistake gesture
One in Every Five Contact Centres Make This Surprising Self-Service Mistake
703
Read more...
A picture of a rocket being held by a hand
18 Tried and Tested Ways to Improve the Customer Experience
1,178
Read more...
Call centre helper report on what contact centres are doing right now
Survey Report: What Contact Centres Are Doing Right Now (2019 Edition)
522
Read more...
A picture of a staff turnover
15 Essential Strategies to Reduce Staff Turnover
1,246
Read more...
A photo of the word "oops" in a wooden circle
29 Mistakes That Your Contact Centre Might Be Making
1,126
Read more...
A picture of 2020 balloons
20 Contact Centre Predictions for 2020
2,430
Read more...
A happy contact centre advisor sits in front of a computer screen
15 Interesting Ways to Modernize Your Contact Centre
897
Read more...
A group of cogs
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation
Read more...
A photo of someone in consideration while looking across mountain range
23 Considerations to Make Before Implementing a New Digital Channel
728
Read more...
Chat Bot in a speech bubble
eGain to Offer Free Chatbots at Their Upcoming Annual Conference
63
Read more...
14 Practical Techniques to Improve Knowledge Management
1,291
Read more...
A photo of a man smiling on his phone
19 Contact Centre Queueing Strategies
2,116
Read more...
people sat down with survey signs
Take Part In Our Survey and Benchmark Your Contact Centre
89
Read more...
Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
1,311
Read more...
A photo of a graph with labels saying "cost" and "benefit"
22 Contact Centre Cost Saving Ideas
2,578
Read more...
A picture of the word "support"
A-dec to Use AI-Powered Customer Support
Read more...
A picture of a virtual assistant in a computer
Case Study: European Tax Agency Implements a Virtual Assistant
151
Read more...
robots in a line
Artificial Intelligence in the Contact Centre: What You Should REALLY Know
2,380
Read more...

Latest reports

report image for $projectTitle
Survey Report: What Contact Centres Are Doing Right Now (2019 Edition)
 
Next