• Home
  • Webinars
    • Upcoming Webinars
    • Recorded Webinars
    • Events Calendar
  • Forum
    • Answers
    • Industry Insights
  • Tips
    • Jonty's Tips
    • Hints & tips
    • Life
      • Humour
      • Games
      • Jargon
  • Strategy
    • Polls
  • Management
    • Life
    • Tips
    • Skills
    • Motivation
    • Customer Experience
    • Empathy
  • Technology
    • White Papers
    • Directory
    • Guides
    • Definitions
    • Outbound Dialing
    • Call Recording
    • WFM
    • IVR
    • Jargon
    • Erlang Calculator
  • Tools
    • Skills
    • Erlang Calculator
    • Online Forecasting
    • Multi-Channel Calculator
  • Erlang
    • Online Calculator
    • Excel Calculator
    • Erlang Formula
    • What is an Erlang?
    • Erlang Calculation
  • News
    • Call Centre News
    • Industry Insights
    • Events
    • Jobs
    • Free Newsletter
  • White Papers
  • Events
    • Event Calendar
    • Webinars
    • Recorded Webinars
    • Conferences
    • Training
  • Advertise
    • Advertise
    • Media Pack
    • Directory
    • About Us
    • Newsletter
Articles about eGain
Next
H&R Block Implement an Artificial Intelligence Solution
452
Read more...
14 Tips to Provide a Kind Customer Experience
1,433
Read more...
23 Contact Centre Predictions for 2019
3,346
Read more...
11 Customer Retention Strategies
1,237
Read more...
How Can I Make My Contact Centre Customer-Centric?
678
Read more...
eGain Partners with Altitude Software
119
Read more...
White Paper: How Knowledge Management Can Complement Agent Training
60
Read more...
16 Top Uses for Cloud Contact Centre Technology
599
Read more...
OTP Bank Selects Knowledge Management Solution
Read more...
eGain Announces ‘AI Value in 30 Days’ Program
63
Read more...
 
Next
MaxContact ads
Hot Tools
Online
Erlang Calculator
Download
Erlang C Calculator Excel Including Shrinkage
Download
Free Call Monitoring and Coaching Form
Download
Monthly Forecasting Excel Spreadsheet Template
Online
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
Upcoming Webinars
Webinar
Webinar: 10 Predictions for 2019
Register Now
Webinar
Webinar: How to Knock 20 Seconds Off Your Average Handling Time
Register Now
Latest From the Forum
Forum
Jonty Pearce | 2 hours ago
Software that can calculate Email SLA
Forum
Shashidharan Na... | 2 days ago
Software that can calculate Email SLA
Forum
Jonty Pearce | 2 days ago
Three key priorities to improve customer serv...
Forum
Jonty Pearce | 2 days ago
Contact ID Audit
Directory
Business Systems UK Ltd - Logo
ContactBabel - Logo
NewVoiceMedia - Logo
Syntec – integrated contact centre systems - Logo
View our full directory
Popular Pages
Top 25 Positive Words, Phrases and Empathy Statements
The Top 25 Words to Use on Your CV
18 Empathy Statements That Help Improve Customer-Agent Rapport
The Right Words and Phrases to Say to an Angry Customer
Top 50 Customer Service Interview Questions – with Answers

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question
Editors Pick
16 Apology Statements for Customer Service
How to Improve Agent Engagement
23 Contact Centre Predictions for 2019
Which Metrics Are Best for Monitoring Live Chat?
Aspect Dec CS ads
Latest Resources
White Paper: Fraud in the Contact Centre and Digital Channels
White Paper: How to Make Your Customer Feedback Process Brilliant
Natterbox yellow cx ads
Latest Insights
How Contact Centre Benchmarking Can Improve the Customer Experience
Understanding the Impact of Emotive Customer Experience
NVM new branding feb ads
Upcoming Events
Dec
11
Migrating to a Cloud Contact Center: Tales From the Far Side
Read More
Jan
15
Customer Contact Week Nashville 2019
Read More
Scorebuddy - Tech awards 2018 ad
Latest News
H&R Block Implement an Artificial Intelligence Solution
75% of Customers Still Favour Live Advisor Support Over Self-Service
Plantronics Effortless Headset Management
Latest Resources
White Paper: Fraud in the Contact Centre and Digital Channels
White Paper: How to Make Your Customer Feedback Process Brilliant
EvaluAgent spreadsheets in the bin ad
Latest News
H&R Block Implement an Artificial Intelligence Solution
75% of Customers Still Favour Live Advisor Support Over Self-Service
Enghouse predictive dialler ads
 
Main Site Links
  • Tips
  • News
  • Forum
  • Directory
  • Erlang Calculator
Newsletter
Get all the latest news straight to your inbox

Click here to sign up to our newsletter.
Latest Resources
  • White Paper: Fraud in the Contact Centre and Digital Channels
  • White Paper: How to Make Your Customer Feedback Process Brilliant
© Call Centre Helper 2018 | Terms | Cookies | Privacy | Contact | Advertise
Back to top