The Award Winning Contact Centre Magazine

Translate

Articles about eGain

30 Customer Experience Trends to Watch Out For

2,028

Read more...

A photo of paper figurines high-fiving

eGain Partners With Avaya

300

Read more...

Survey Report: What Contact Centres Are Doing Right Now (2019 Edition)

Read more...

A picture of somebody making a mistake gesture

One in Every Five Contact Centres Make This Surprising Self-Service Mistake

1,026

Read more...

A picture of a rocket being held by a hand

18 Tried and Tested Ways to Improve the Customer Experience

2,697

Read more...

Call centre helper report on what contact centres are doing right now

Survey Report: What Contact Centres Are Doing Right Now (2019 Edition)

715

Read more...

15 Essential Strategies to Reduce Staff Turnover

1,662

Read more...

A photo of the word "oops" in a wooden circle

29 Mistakes That Your Contact Centre Might Be Making

1,707

Read more...

A picture of 2020 balloons

20 Contact Centre Predictions for 2020

2,811

Read more...

A happy contact centre advisor sits in front of a computer screen

15 Interesting Ways to Modernize Your Contact Centre

1,210

Read more...