Articles - eGain

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75

eGain to Present at Mobile World Congress 2022

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69

eGain Knowledge Hub Receives ServiceNow Certification

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2,029

2019 Survey Report: What Contact Centres Are Doing Right Now

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eGain Achieves FedRAMP Authorization with IRS Sponsorship

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eGain Announces 2021 NA Partner Award Winners

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54

eGain Knowledge Hub Available on Five9 CX Marketplace

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EGain Client Bags KMWorld Reality Award

3,272

30 Customer Experience Trends to Watch Out For

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1,376

eGain Partners With Avaya

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2,113

One in Every Five Contact Centres Make This Surprising Self-Service Mistake

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4,516

18 Tried and Tested Ways to Improve the Customer Experience

2,194

15 Essential Strategies to Reduce Staff Turnover

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2,426

29 Mistakes That Your Contact Centre Might Be Making

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3,338

20 Contact Centre Predictions for 2020

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1,778

15 Interesting Ways to Modernize Your Contact Centre

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120

eGain Reimagines Omnichannel Customer Engagement with Conversational Automation

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2,179

23 Considerations to Make Before Implementing a New Digital Channel

9,488

14 Practical Techniques to Improve Knowledge Management

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5,896

19 Contact Centre Queueing Strategies

2,653

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

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6,552

22 Contact Centre Cost Saving Ideas

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162

A-dec to Use AI-Powered Customer Support

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461

Case Study: European Tax Agency Implements a Virtual Assistant

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4,343

Artificial Intelligence in the Contact Centre: What You Should REALLY Know