Page
Group
Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Metrics
Planning
Quality
Technology
Explore
TV
Call Centre TV
Recorded Webinars
Resources
Reports
Research
Directory
Recorded Webinars
Podcasts
FAQs
Definitions
Newsletter
Tips
Hints & tips
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Case Studies
Videos
Events
Forum
LinkedIn Community
Advertise
Advertise
Media Pack
About Us
Articles - eGain
Next
73
eGain to Present at Mobile World Congress 2022
60
eGain Knowledge Hub Receives ServiceNow Certification
1,354
2019 Survey Report: What Contact Centres Are Doing Right Now
eGain Achieves FedRAMP Authorization with IRS Sponsorship
eGain Announces 2021 NA Partner Award Winners
55
eGain Knowledge Hub Available on Five9 CX Marketplace
EGain Client Bags KMWorld Reality Award
2,802
30 Customer Experience Trends to Watch Out For
1,338
eGain Partners With Avaya
1,667
One in Every Five Contact Centres Make This Surprising Self-Service Mistake
3,790
18 Tried and Tested Ways to Improve the Customer Experience
2,038
15 Essential Strategies to Reduce Staff Turnover
2,091
29 Mistakes That Your Contact Centre Might Be Making
3,080
20 Contact Centre Predictions for 2020
1,539
15 Interesting Ways to Modernize Your Contact Centre
98
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation
1,737
23 Considerations to Make Before Implementing a New Digital Channel
7,148
14 Practical Techniques to Improve Knowledge Management
5,225
19 Contact Centre Queueing Strategies
2,202
Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts
5,766
22 Contact Centre Cost Saving Ideas
126
A-dec to Use AI-Powered Customer Support
405
Case Study: European Tax Agency Implements a Virtual Assistant
3,783
Artificial Intelligence in the Contact Centre: What You Should REALLY Know
Next
Editor's Pick
Don’t Blame the Contact Centre
At What Point Should You Move From Spreadsheets to WFM?
10 Customer Service Behaviours Every Contact Centre Agent Should Have
How to Create an Effective Digital Customer Service Strategy
Latest Resources
eBook: Embracing AI in the Customer Journey
White Paper: Why AI is a Gamechanger for Customer Service
Upcoming Events
Accelerate ’22
Tue 05 Jul 2022
Knowledge Really Is Power – Webinar
Tue 05 Jul 2022
Latest Insights
Companies Need Flexibility To Handle All Unforeseen Circumstances
How can AI Help Shape the Future of Collections?
Latest News
Genesys Recognized as a Leader in Customer Journey Orchestration
London Borough of Hounslow has Deployed 8×8 XCaaS
Popular Pages
Contact Centre Dashboard Excel Template
What is the Phonetic Alphabet?
Top 25 Positive Words, Phrases and Empathy Statements
The Top 25 Words to Describe Yourself on Your CV