Understanding the customer on any channel is becoming the dominant service paradigm. Most companies are beginning to understand the challenges and opportunities.
This white paper shares how the omnichannel analytics programme will affect service organisations in 2018 – and beyond.
White Paper written by: Nexidia
Author: Rachael Trickey
Published On: 19th Feb 2018 - Last modified: 3rd Jan 2020
Read more about - Archived Content, Nexidia, NiCE
