White Paper: A Customer’s Experience – Looking Down the Road in 2018 339 Filed under - Archived Content, Nexidia, NICE Understanding the customer on any channel is becoming the dominant service paradigm. Most companies are beginning to understand the challenges and opportunities. This white paper shares how the omnichannel analytics programme will affect service organisations in 2018 – and beyond. White Paper written by: Nexidia Author: Rachael Trickey Published On: 19th Feb 2018 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Nexidia, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter