White Paper: A Customer’s Experience – Looking Down the Road in 2018

Understanding the customer on any channel is becoming the dominant service paradigm. Most companies are beginning to understand the challenges and opportunities.

This white paper shares how the omnichannel analytics programme will affect service organisations in 2018 – and beyond.

White Paper written by: Nexidia

Download this White Paper to find out more.

Published On: 19th Feb 2018
Read more about - Archived Content, ,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.