White Paper: Best Practices in Call Centre Quality Assessment 461 Filed under - Archived Content, Scorebuddy It’s important to understand Quality Assessment (QA) and how it impacts the wider business. This Best Practice Guide to Quality Assessment will help you understand what you need from your QA solution and how to design your own quality framework. White Paper written by: Scorebuddy Click here to download the White Paper Author: Rachael Trickey Published On: 7th Aug 2016 - Last modified: 20th Nov 2018 Read more about - Archived Content, Scorebuddy Related Reports eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This eBook: Gap Analysis for Individual Training in the Call Center Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter