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Articles - ScorebuddyCX

Discover and explore our ScorebuddyCX content collection, including articles, blogs, news stories, case studies, resources and more.

Rebranding concept

Scorebuddy Has Rebranded to Scorebuddy CX

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How to Centralize Your Data – Before Scaling AI

Have Your Say in Our Annual Benchmarking Survey

ROI Concept

How to Deliver ROI With Contact Centre Analytics Software

Scorebuddy - Beyond the Vulnerability Checklist Webinar

Beyond the Vulnerability Checklist – Webinar

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12 Amazing Things You Can Now Do With Customer Preferences

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Scorebuddy Releases New QA & CX Report

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How to Use AI to Connect the Dots – Not Create More Silos

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How to Overcome AI Contact Centre QA Barriers

Top 10 Ways to Futureproof Your Contact Centre

Top 10 Ways to Future-Proof Your Contact Centre

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Why Call Monitoring Software Falls Short Without QA

Robot with a headset on analysing calls

How Conversation Intelligence Software Brings Depth to QA

Shaping the Future: 2026 Priorities for WFM Professionals

Shaping the Future: 2026 Priorities for WFM Professionals

How to Level-Up Your QA Programme in 2026

How to Level Up Your QA Programme in 2026

Voice assistant sound wave with smartphone mockup.

How Call Centre Speech Analytics Fits in Your QA Workflow

How to Succeed as a CX Leader in 2026

How to Succeed as a CX Leader in 2026

Why it’s Never Been More Important to Embrace Flexibility

Why It’s Never Been More Important to Embrace Flexibility

How AI Is Transforming QA in 2026 and Beyond

What Does it Really Take to Run a People-First Operation?

What Does It Really Take to Run a People-First Operation?

Can AI Really Make Customers Happier?

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CSAT, QA, and AI – The New Formula for Customer Satisfaction

Are You Doing Enough to Future-Proof Your Agents?

Are You Doing Enough to Future-Proof Your Agents?

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7 Reasons AI QA Fails in the Contact Centre

Is Intraday Management Finally About to Get Easier?

Is Intraday Management Finally About to Get Easier?

Latest Reports

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2025 Research Report: What Contact Centres Are Doing Right Now

8x8 Build Sustainable CX Practice Box

Editor's Pick

Thumbnail How to Nurture an AI-Positive Culture in Your Contact Centre

How to Nurture an AI-Positive Culture in Your Contact Centre

Thumbnail Is Regular Outreach the Key to Customer Retention?

Is Regular Outreach the Key to Customer Retention?

Thumbnail Start Aligning Your Metrics With Long-Term Value

Start Aligning Your Metrics With Long-Term Value

Thumbnail Hold Onto Your New Starters… For More Than 6 Months!

Hold Onto Your New Starters… For More Than 6 Months!

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Latest Resources

eBook: Knowledge Management for Dummies

eBook: Knowledge Management for Dummies

Customer Experience ROI Reality Check

Customer Experience ROI Reality Check

EDF Complaint Handling Gap Webinar Box

Upcoming Events

thumbnail advert promoting event Customer Experience Live Show Asia 2026 – Singapore

Customer Experience Live Show Asia 2026 – Singapore

thumbnail advert promoting event The AI Summit London 2026

The AI Summit London 2026

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Cascaded vs Fused Models: Determine Whether Your Voice Agent is Enterprise-Ready

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The Power of AI Agents in Customer Service

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Featured Articles

Thumbnail How to Develop Psychological Safety in the Contact Centre

How to Develop Psychological Safety in the Contact Centre

Thumbnail How to Rethink Agent Mental Health

How to Rethink Agent Mental Health

Thumbnail Easy Ways to Make Your Contact Centre More Charitable

Easy Ways to Make Your Contact Centre More Charitable

Thumbnail Ways to Make Working in a Contact Centre Fun

Ways to Make Working in a Contact Centre Fun

Peopleware 6 Ways Agentic AI Transforms WFM box

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2026

The Top 50 Words to Describe Yourself on Your CV in 2026

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

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