White Paper: Fraud in the Contact Centre and Digital Channels 161 Filed under - Archived Content, Nuance Fraud is on the rise across customer-facing interaction channels. This white paper examines the challenges that organisations face and how voice, behavioural and biometrics successfully detect and prevent fraud while improving customer experience by reducing effort for legitimate customers. White Paper written by: Nuance Communications Click here to download your copy of the White Paper Author: Rachael Trickey Published On: 10th Dec 2018 - Last modified: 8th May 2019 Read more about - Archived Content, Nuance Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter