White Paper: Fraud in the Contact Centre and Digital Channels


Fraud is on the rise across customer-facing interaction channels.

This white paper examines the challenges that organisations face and how voice, behavioural and biometrics successfully detect and prevent fraud while improving customer experience by reducing effort for legitimate customers.

White Paper written by: Nuance Communications

Click here to download your copy of the White Paper

Published On: 10th Dec 2018 - Last modified: 10th Apr 2019
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