White Paper: How to Deliver the Ultimate Retail Customer Experience 227 Filed under - Archived Content, Genesys The move towards 24/7 retailing online has had a big impact on customer service. This White Paper examines the changing role of the contact centre in improving both the quality of your customer experience and your bottom line. White Paper written by: Genesys Author: Megan Jones Published On: 9th Aug 2016 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter