White Paper: ICMI Toolkit – How to Successfully Become an Omnichannel Contact Centre

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Filed under - Archived Content,

As interactions expand into new channels, pressure mounts for organisations to deliver an integrated, seamless customer experience providing excellent service to set themselves apart.

This toolkit provides fundamental resources to successfully deploy omnichannel service in your contact centres.

ICMI and NICE inContact have partnered on this toolkit

Click here to download your copy of the white paper.

Author: Rachael Trickey

Published On: 27th Aug 2018
Read more about - Archived Content,

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