White Paper: ICMI Toolkit – How to Successfully Become an Omnichannel Contact Centre 130 Filed under - Archived Content, NICE CXone As interactions expand into new channels, pressure mounts for organisations to deliver an integrated, seamless customer experience providing excellent service to set themselves apart. This toolkit provides fundamental resources to successfully deploy omnichannel service in your contact centres. ICMI and NICE inContact have partnered on this toolkit Click here to download your copy of the white paper. Author: Rachael Trickey Published On: 27th Aug 2018 Read more about - Archived Content, NICE CXone Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter