A mini whitepaper by Nexidia, based on findings from the 2013 Performance and Quality Management Survey.
The report consists of 174 responses from the P&Q campaign from October 2012 to March 2013. Participants included executives from contact centres and leaders who ran contact centres, with the majority of respondents working for contact centres employing more than 100 staff.
White Paper: written by Nexidia.
Author: Jo Robinson
Published On: 2nd Feb 2014 - Last modified: 30th Oct 2017
Read more about - Archived Content, Nexidia
