White Paper: Moving Toward an Integrated Approach

This white paper examines the challenges of competing based on customer experience and how enterprises can support and encourage interactions between customers and employees.

It presents 8×8’s view of the enterprise engagement management landscape and evaluates the opportunities and challenges.

White Paper written by: IDC analysts: Amy Lind, Rich Costello and Mary Wardley
Sponsored by: 8×8

Click here to download your copy of the White Paper