This white paper examines the challenges of competing based on customer experience and how enterprises can support and encourage interactions between customers and employees.
It presents 8×8’s view of the enterprise engagement management landscape and evaluates the opportunities and challenges.
White Paper written by: IDC analysts: Amy Lind, Rich Costello and Mary Wardley
Sponsored by: 8×8
Click here to download your copy of the White Paper
Author: Rachael Trickey
Published On: 14th May 2018
Read more about - Archived Content, 8x8
