White Paper: Investigating the current state of performance management in the contact centre 2,191 Filed under - Archived Content, Nexidia, White Paper Nexidia have released a new White Paper called “Investigating the current state of performance management in the contact centre”. The White Paper is based on the findings of the 2013 Performance and Quality Management Survey, which looked at 174 organisations. The White Paper analyses: The channels offered to customers The effectiveness of the current performance and quality management process The main frustrations with the current performance and quality process This White Paper has been produced by Nexidia. Author: Megan Jones Published On: 18th Sep 2013 - Last modified: 30th Oct 2017 Read more about - Archived Content, Nexidia, White Paper Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter