Nexidia have released a new White Paper called “Investigating the current state of performance management in the contact centre”.
The White Paper is based on the findings of the 2013 Performance and Quality Management Survey, which looked at 174 organisations.
The White Paper analyses:
- The channels offered to customers
- The effectiveness of the current performance and quality management process
- The main frustrations with the current performance and quality process
This White Paper has been produced by Nexidia.
Author: Megan Jones
Published On: 18th Sep 2013 - Last modified: 30th Oct 2017
Read more about - Archived Content, Nexidia
