White Paper: Quality Management and Speech Analytics 2,925 Filed under - Archived Content, Genesys, White Paper Genesys have released a White Paper called ‘Revolutionizing Contact Centre Quality Management with Speech Analytics’. Speech analytics can revolutionize traditional Quality Management by measuring all calls, not just a small sample, and helping companies define Quality Management criteria in a way that significantly improves the objectivity of measurement. This White Paper includes sections on: Challenges of the Traditional Quality Management Process The Solution: Analytics-Driven Quality Management Objectively Defining Agent Skills using Speech Analytics Reliably Evaluating Every Conversation with Speech Analytics Author: Megan Jones Published On: 27th Nov 2013 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Genesys, White Paper Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter