White Paper: Quality Management and Speech Analytics


Genesys-Speech-Analytics

2,892

Genesys have released a White Paper called ‘Revolutionizing Contact Centre Quality Management with Speech Analytics’.

Speech analytics can revolutionize traditional Quality Management by measuring all calls, not just a small sample, and helping companies define Quality Management criteria in a way that significantly improves the objectivity of measurement.

This White Paper includes sections on:

  • Challenges of the Traditional Quality Management Process
  • The Solution: Analytics-Driven Quality Management
  • Objectively Defining Agent Skills using Speech Analytics
  • Reliably Evaluating Every Conversation with Speech Analytics

Published On: 27th Nov 2013 - Last modified: 3rd Jan 2020
Read more about - Archived Content, ,


Recommended Articles

A photo of someone presenting analytics findings
A Checklist for Implementing... Speech Analytics
The Call Recording and Speech Analytics Reference Guide
Typical Uses For Speech Analytics
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.