A white paper based on how Speech Analytics can revolutionize traditional Quality Management by measuring all calls, not just a small sample.Helping companies define Quality Management criteria in a way that significantly improves the objectivity of measurement.
White Paper: written by Genesys.
Author: Jo Robinson
Published On: 2nd Feb 2014 - Last modified: 3rd Jan 2020
Read more about - Archived Content, Genesys
