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White paper: Revolutionizing Contact Centre Quality Management with Speech Analytics

Published On: 2nd Feb 2014 16:01 - Modified: 3rd Jan 2020

A white paper based on how Speech Analytics can revolutionize traditional Quality Management by measuring all calls, not just a small sample.Helping companies define Quality Management criteria in a way that significantly improves the objectivity of measurement.

White Paper: written by Genesys.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White paper: Revolutionizing Contact Centre Quality Management with Speech Analytics

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