White Paper: The Customer Interaction Analytics Chapter 195 Filed under - Archived Content, Nexidia Sponsored by Nexidia, this chapter by ContactBabel addresses how speech analytics can identify and repair broken business processes, solve compliance issues, enhance the customer experience and improve agent quality and training. White Paper sponsored by: Nexidia Author: Megan Jones Published On: 24th Nov 2015 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Nexidia Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter