White Paper: The Essential Guide to Using VoC to Improve Agent Performance 219 Filed under - Archived Content To deliver an exceptional customer experience, it is crucial that you know what your customers think and feel at every journey stage. A guide to using the Voice of the Customer (VoC) to measure, manage and reward your agents’ performance. White Paper written by: EvaluAgent Author: Rachael Trickey Published On: 20th Dec 2016 - Last modified: 5th Mar 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter