White Paper: The Real Job of a Customer Advisor Is Managing Emotions 167 Filed under - Archived Content, Diabolocom What makes a customer experience memorable more than anything else is the emotion felt by the customer. In an economy where it’s become almost impossible to stand out effectively on price and product, positive emotion is more important than ever. This white paper looks at the importance of managing customer emotions throughout the customer experience. White Paper written by: Diabolocom Author: Jo Robinson Published On: 11th Sep 2018 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Diabolocom Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter