White Paper: The Real Job of a Customer Advisor Is Managing Emotions

What makes a customer experience memorable more than anything else is the emotion felt by the customer.

In an economy where it’s become almost impossible to stand out effectively on price and product, positive emotion is more important than ever.

This white paper looks at the importance of managing customer emotions throughout the customer experience.

White Paper written by: Diabolocom

Click here to download your copy of the White Paper.