Speech analytics tools are becoming increasingly commonplace in contact centres, but real-time solutions are also seeing uptake. In this White Paper you’ll learn everything from how to choose the most appropriate analytics solution to what skill sets your teams require.
White Paper: written by Nexidia
Author: Megan Jones
Published On: 31st Mar 2015 - Last modified: 2nd Jan 2020
Read more about - Archived Content, Nexidia
