The average call centre only listens to and is capable of monitoring just 3 to 4% of its contacts.
This white paper includes tips for how to take speech analytics further with contact analytics.
White Paper written by: IP Integration
Download this White Paper to find out more.
Author: Rachael Trickey
Published On: 25th Sep 2017 - Last modified: 10th Jan 2018
Read more about - Archived Content, IP Integration
