Translate

Articles - IP Integration

A Guide to Improving Mental Health In the Contact Centre

A picture of a performance management mind-map

A Checklist for Implementing… Performance Management Tools

A picture of a great to bad checklist

18 Characteristics of Great Customer Service

A photo of a remote call centre worker

19 Golden Rules for Call Monitoring

19 Ways to Deal with High Contact Volumes

A picture using paper planes to demonstrate efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

A photo of two boats next to each other

IPI Teams Up With The Mentoring Lab

A photo of a fish jumping from a bowl

The Best Ways to Organize Shift-Swaps

A photo of someone pressing a compliance button

IPI Launch a New PCI Compliance Solution

A picture of a star trophy

IPI Wins Partner of the Year Award

A photo of someone presenting analytics findings

A Checklist for Implementing… Speech Analytics

A photo of a hanging purple phone

18 Simple Ideas to Reduce Your Abandon Rate

A photo of happy and unhappy dice

20 Great Ways to Drive Down Customer Complaints

A photo of a refreshing drink

17 Smart Ways to Refresh Your Homeworking Strategy

A picture of someone that is too tired to work

Dealing With COVID-Fatigue in the Contact Centre

A picture of a chat bot on a mobile phone held by a customer

How Chatbots Can Help Insurance Providers Improve the Customer Journey

A photo of an innovative child

16 Contact Centre Technology Innovations That You Can’t Ignore

A photo of someone on the phone and checking the time

Waiting Time: What Is Best for Your Customers?

A picture of a gold star award

IPI Picks Up Award at Genesys Partner Vision 2020

A picture of someone jumping for 2021

30 Contact Centre Predictions for 2021

A photo of a backpacker inside of a phone

Case Study: Hillarys Embarks on a Digital Transformation Journey

A picture of someone chasing a clock

17 New Ways to Improve Schedule Adherence in the Contact Centre

A photo of a businessperson working on a strategy

Case Study: YoungMinds Upgrades Its Contact Centre Strategy

A picture of a rocket launch

IP Integration Launches IPI Cloud AI