Articles - IP Integration

15,420

A Guide to Improving Mental Health In the Contact Centre

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1,980

A Checklist for Implementing… Performance Management Tools

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2,302

18 Characteristics of Great Customer Service

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3,249

19 Golden Rules for Call Monitoring

1,591

19 Ways to Deal with High Contact Volumes

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2,918

28 Brilliant Hacks to Improve Contact Centre Efficiency

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IPI Teams Up With The Mentoring Lab

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82,938

The Best Ways to Organize Shift-Swaps

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51

IPI Launch a New PCI Compliance Solution

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173

IPI Wins Partner of the Year Award

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1,540

A Checklist for Implementing… Speech Analytics

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3,431

18 Simple Ideas to Reduce Your Abandon Rate

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1,936

20 Great Ways to Drive Down Customer Complaints

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1,250

17 Smart Ways to Refresh Your Homeworking Strategy

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4,233

Dealing With COVID-Fatigue in the Contact Centre

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163

How Chatbots Can Help Insurance Providers Improve the Customer Journey

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2,901

16 Contact Centre Technology Innovations That You Can’t Ignore

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2,981

Waiting Time: What Is Best for Your Customers?

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210

IPI Picks Up Award at Genesys Partner Vision 2020

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5,553

30 Contact Centre Predictions for 2021

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218

Case Study: Hillarys Embarks on a Digital Transformation Journey

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2,871

17 New Ways to Improve Schedule Adherence in the Contact Centre

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118

Case Study: YoungMinds Upgrades Its Contact Centre Strategy

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168

IP Integration Launches IPI Cloud AI