Articles - IP Integration

16,581

A Guide to Improving Mental Health In the Contact Centre

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1,990

A Checklist for Implementing… Performance Management Tools

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2,839

18 Characteristics of Great Customer Service

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3,445

19 Golden Rules for Call Monitoring

1,632

19 Ways to Deal with High Contact Volumes

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3,004

28 Brilliant Hacks to Improve Contact Centre Efficiency

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IPI Teams Up With The Mentoring Lab

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83,098

The Best Ways to Organize Shift-Swaps

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75

IPI Launch a New PCI Compliance Solution

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183

IPI Wins Partner of the Year Award

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1,685

A Checklist for Implementing… Speech Analytics

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3,990

18 Simple Ideas to Reduce Your Abandon Rate

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2,968

20 Great Ways to Drive Down Customer Complaints

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1,825

17 Smart Ways to Refresh Your Homeworking Strategy

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4,389

Dealing With COVID-Fatigue in the Contact Centre

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185

How Chatbots Can Help Insurance Providers Improve the Customer Journey

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3,745

16 Contact Centre Technology Innovations That You Can’t Ignore

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3,829

Waiting Time: What Is Best for Your Customers?

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253

IPI Picks Up Award at Genesys Partner Vision 2020

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6,213

30 Contact Centre Predictions for 2021

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268

Case Study: Hillarys Embarks on a Digital Transformation Journey

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3,579

17 New Ways to Improve Schedule Adherence in the Contact Centre

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158

Case Study: YoungMinds Upgrades Its Contact Centre Strategy

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199

IP Integration Launches IPI Cloud AI