Articles - IP Integration

A Guide to Improving Mental Health In the Contact Centre

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A Checklist for Implementing… Performance Management Tools

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18 Characteristics of Great Customer Service

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19 Golden Rules for Call Monitoring

19 Ways to Deal with High Contact Volumes

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28 Brilliant Hacks to Improve Contact Centre Efficiency

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IPI Teams Up With The Mentoring Lab

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The Best Ways to Organize Shift-Swaps

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IPI Launch a New PCI Compliance Solution

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IPI Wins Partner of the Year Award

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A Checklist for Implementing… Speech Analytics

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18 Simple Ideas to Reduce Your Abandon Rate

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20 Great Ways to Drive Down Customer Complaints

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17 Smart Ways to Refresh Your Homeworking Strategy

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Dealing With COVID-Fatigue in the Contact Centre

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How Chatbots Can Help Insurance Providers Improve the Customer Journey

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16 Contact Centre Technology Innovations That You Can’t Ignore

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Waiting Time: What Is Best for Your Customers?

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IPI Picks Up Award at Genesys Partner Vision 2020

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30 Contact Centre Predictions for 2021

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Case Study: Hillarys Embarks on a Digital Transformation Journey

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17 New Ways to Improve Schedule Adherence in the Contact Centre

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Case Study: YoungMinds Upgrades Its Contact Centre Strategy

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IP Integration Launches IPI Cloud AI