The Award Winning Contact Centre Magazine

Articles about IP Integration

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Case Study: Hillarys Embarks on a Digital Transformation Journey
256
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17 New Ways to Improve Schedule Adherence in the Contact Centre
820
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Case Study: YoungMinds Upgrades Its Contact Centre Strategy
192
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IP Integration Launches IPI Cloud AI
418
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Case Study: Northern Ireland Water Implement a Chatbot
322
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How Are Customer Expectations Changing and What Does That Mean for Us?
661
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15 Inventive Strategies to Increase Customer Satisfaction (CSAT)
653
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14 Best Practices for Maximizing Your Service Level
957
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What to Look for When Buying a Cloud Communications System
505
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How to Make Your Remote Workforce PCI Compliant
206
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The Future of the Normal Contact Centre
225
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30 Customer Experience Trends to Watch Out For
1,496
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What Is Speech Recognition Software and How Is It Being Used by Contact Centres?
607
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Coronavirus: How to Safeguard Your Contact Centre
4,456
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IPI and UK Youth Help Young People Build Bright Futures
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IPI Implements AI Chatbot for Northern Ireland Water
92
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19 Reasons Why Collecting Customer Feedback Is Important for Your Organization
2,236
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17 Resource Planning Tools and Techniques You Should Know
2,093
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Debunking the Myth – “Cloud Contact Centres Won’t Give Me the Features I Need”
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Debunking the Myth – “Cloud Systems Are Too Complex”
108
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