Articles - IP Integration

14,580

A Guide to Improving Mental Health In the Contact Centre

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1,727

A Checklist for Implementing… Performance Management Tools

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1,689

18 Characteristics of Great Customer Service

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2,794

19 Golden Rules for Call Monitoring

1,094

19 Ways to Deal with High Contact Volumes

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2,614

28 Brilliant Hacks to Improve Contact Centre Efficiency

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IPI Teams Up With The Mentoring Lab

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82,689

The Best Ways to Organize Shift-Swaps

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IPI Launch a New PCI Compliance Solution

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158

IPI Wins Partner of the Year Award

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1,273

A Checklist for Implementing… Speech Analytics

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2,777

18 Simple Ideas to Reduce Your Abandon Rate

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1,542

20 Great Ways to Drive Down Customer Complaints

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87

IPI and Genesys Win an Award for Their Partnership

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1,156

17 Smart Ways to Refresh Your Homeworking Strategy

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4,147

Dealing With COVID-Fatigue in the Contact Centre

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139

How Chatbots Can Help Insurance Providers Improve the Customer Journey

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2,459

The Future of Contact Centre Technology – 16 Innovations That You Can’t Ignore

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2,145

Waiting Time: What Is Best for Your Customers?

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193

IPI Picks Up Award at Genesys Partner Vision 2020

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5,362

30 Contact Centre Predictions for 2021

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171

Case Study: Hillarys Embarks on a Digital Transformation Journey

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2,045

17 New Ways to Improve Schedule Adherence in the Contact Centre

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100

Case Study: YoungMinds Upgrades Its Contact Centre Strategy