Articles about recruitment

A job candidate’s well-rehearsed replies to the usual interview questions can disguise their true personality. Four top call centre recruitment specialists share the questions they use to probe a little deeper.

With attrition levels on the rise, it has never been more important to get the recruitment process right, first time.
We asked our recruitment experts for their advice.

Although there is no ‘one size fits all’ solution to writing a CV, following some simple guidelines and including key information will dramatically improve your chances of standing out and securing an interview.  Brad Parker tells us how…

Are you looking for a new job or a new promotion?  Then you maybe need to make your CV sound a bit brighter or fresher.
Here are a list of the best positive buzz words to use.  You can sprinkle these words into your CV, but please be careful not to overdo it!

With a renewed focus on customer satisfaction and attrition rates on the rise, there has never been a more important time to recruit the right agents.
But how do we find people that have got the ‘right stuff’? One of our readers, Customer Service Director – Kevin Stillwell provides a few pointers.

It’s the New Year and our thoughts turn to getting a new job.  In this article we have asked our panel of experts for the top interview questions.  We have also included pointers on how to deal with them.
Also, if you are recruiting for staff you may find that this provides you with a few [...]

Question: How does one deal with an agent whose personality has changed dramatically over the past two months?
One of my team has been suffering a great deal of stress recently at home, and it’s having a marked effect on her work – particularly on the way she deals with customers.

It might seem like a minor offence to some, but the authorities don’t take kindly to UK businesses flouting employment law. Francesca Randle offers some solid advice to help keep recruiting managers out of legal strife.

Ideas to improve your staff recruitment and retention:-

Recruitment can be such a lottery if it isn’t done correctly. But, as Francesca Randle points out, the process doesn’t need to be so arbitrary.