At Home Webinar

Articles about recruitment

A job candidate’s well-rehearsed replies to the usual interview questions can disguise their true personality. Four top call centre recruitment specialists share the questions they use to probe a little deeper.

(Read more...)
  

With attrition levels on the rise, it has never been more important to get the recruitment process right, first time.
We asked our recruitment experts for their advice.

(Read more...)
  

Although there is no ‘one size fits all’ solution to writing a CV, following some simple guidelines and including key information will dramatically improve your chances of standing out and securing an interview.  Brad Parker tells us how…

(Read more...)
  

Are you looking for a new job or a new promotion?  Then you maybe need to make your CV sound a bit brighter or fresher.
Here are a list of the best positive buzz words to use.  You can sprinkle these words into your CV, but please be careful not to overdo it!

(Read more...)
  

With a renewed focus on customer satisfaction and attrition rates on the rise, there has never been a more important time to recruit the right agents.
But how do we find people that have got the ‘right stuff’? One of our readers, Customer Service Director – Kevin Stillwell provides a few pointers.

(Read more...)
  

It’s the New Year and our thoughts turn to getting a new job.  In this article we have asked our panel of experts for the top interview questions.  We have also included pointers on how to deal with them.
Also, if you are recruiting for staff you may find that this provides you with a few [...]

(Read more...)
  

Question: How does one deal with an agent whose personality has changed dramatically over the past two months?
One of my team has been suffering a great deal of stress recently at home, and it’s having a marked effect on her work – particularly on the way she deals with customers.

(Read more...)
  

It might seem like a minor offence to some, but the authorities don’t take kindly to UK businesses flouting employment law. Francesca Randle offers some solid advice to help keep recruiting managers out of legal strife.

(Read more...)
  

Ideas to improve your staff recruitment and retention:-

(Read more...)
  

Recruitment can be such a lottery if it isn’t done correctly. But, as Francesca Randle points out, the process doesn’t need to be so arbitrary.

(Read more...)
  

Forum posts about recruitment

  

RSS Feed Subscribe to Call Centre Helper RSS
Newsletter
Click here for a
FREE SUBSCRIPTION

to Call Centre Helper free newsletter
 
Poll
Do you get the right level of support from your IT Dept?





 
Display Adverts

Find out today about Storacall’s flexible, reliable and low cost call recording solutions backed by over forty years experience.
www.storacall.com

What do the new Ofcom guidelines mean for your predictive dialler operation?
www.rostrvm.com

 
Popular Pages
 
Recent Subscribers
  • Manager Clients service - Inward strategic ventures       (Saturday 04 Feb)
  • Managing Director - cereno       (Friday 03 Feb)
  • Home Working Manager - Capita BBC Audience Services       (Friday 03 Feb)
  • Administration Manager - Nottingham University Hospitals NHS Trust       (Friday 03 Feb)
  • Head - Talent and Corporate Sustainability - Barclays Shared Services       (Friday 03 Feb)
  • HR Manager - Innovation Group       (Thursday 02 Feb)
 
Button Adverts
 
Join the Discussion
 
 
 
call centre | call centre jobs | presentation | powerpoint templates | business helper