Question: How does one deal with an agent whose personality has changed dramatically over the past two months?
One of my team has been suffering a great deal of stress recently at home, and it’s having a marked effect on her work - particularly on the way she deals with customers. (more…)
It might seem like a minor offence to some, but the authorities don’t take kindly to UK businesses flouting employment law. Francesca Randle offers some solid advice to help keep recruiting managers out of legal strife. (more…)
Ideas to improve your staff recruitment and retention:-
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Recruitment can be such a lottery if it isn’t done correctly. But, as Francesca Randle points out, the process doesn’t need to be so arbitrary. (more…)
