The Top 50 interview questions and how to handle them

top-50-interview-qs-510-v2

It’s the New Year and our thoughts turn to getting a new job.  In this article we have asked our panel of experts for the top interview questions.  We have also included pointers on how to deal with them.

Also, if you are recruiting for staff you may find that this provides you with a few tricky questions to ask.  (more…)

Answers: Dealing with personality changes

personality change

Question: How does one deal with an agent whose personality has changed dramatically over the past two months?

One of my team has been suffering a great deal of stress recently at home, and it’s having a marked effect on her work - particularly on the way she deals with customers. (more…)

How do I - keep on the right side of employment law when recruiting new staff?

It might seem like a minor offence to some, but the authorities don’t take kindly to UK businesses flouting employment law. Francesca Randle offers some solid advice to help keep recruiting managers out of legal strife. (more…)

Call Centre Recruitment Tips

Staff recruitment

Ideas to improve your staff recruitment and retention:-
(more…)

How do I ensure a successful recruitment strategy?

job interviewRecruitment can be such a lottery if it isn’t done correctly. But, as Francesca Randle points out, the process doesn’t need to be so arbitrary. (more…)

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