Accelerate the Future of AI-Powered Experience Orchestration

Lin-Manuel Miranda, creator and original star of Broadway’s Tony Award-winning musicals Hamilton and In the Heights, announced as celebrity keynote speaker.

Customer experience event of the year will feature leaders from Coca-Cola Bottlers’ Sales and Services, IHG, National Domestic Violence Hotline, Blue Cross Canada, Voya Financial and others who are blazing a path with AI to strengthen customer and employee loyalty

Genesys has announced Xperience 2024, the customer experience (CX) event of the year.

At the three-day event, held May 13–15 at the Gaylord Rockies Resort & Convention Centre in Denver, businesses will gain insights to help them harness the transformative potential of AI to build customer and employee loyalty.

Lin-Manuel Miranda, the creator and original star of Broadway’s Tony Award-winning musicals Hamilton and In the Heights, will join Genesys Chairman and CEO Tony Bates as a keynote speaker.

During the keynote, Bates will share his vision for a future where customer and employee relationships are transformed through a human-centric approach to developing and implementing AI.

Miranda will join Bates for a discussion about using empathy and innovation within the creative process to uplift and build connections with people across diverse backgrounds.

In today’s customer experience (CX) landscape, organizations of all sizes and sectors face enormous pressure to deliver personalized experiences across every interaction.

Xperience 2024 will feature insights from some of today’s most forward-thinking organizations, including Blue Cross Canada, Coca-Cola Bottlers’ Sales and Services, IHG, M&T Bank, Missouri Department of Social Services, the National Domestic Violence Hotline, Voya Financial and others.

These technology and CX leaders will share how they’re using AI and automation to drive customer satisfaction, improve employee efficiency and retention, and optimize their businesses.

Xperience 2024 Highlights

Genesys Xperience 2024 will inspire participants to step boldly into the future of AI-powered experience orchestration.

Attendees ranging from C-level executives to customer experience experts and IT professionals will come together with top industry analysts and influencers; the Genesys partner ecosystem; and Genesys Cloud platform innovators to network, attend breakout sessions and watch live demos.

They’ll also have opportunities to explore customer-led panels and discover how the latest advancements in AI, digital, workforce engagement management and journey management from Genesys help businesses drive meaningful outcomes by scaling personalization.

About Genesys

Every year, Genesys orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

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